Tifferlin Hamilton
Granite City,IL
Overview
14
14
years of professional experience
Work History
Proposal Specialist
Oncourse Home Solutions
01.2023 - Current
- Company Overview: American Water Resources (Company Name change)
- Index proposal that's entered through a link from a range of contractors in 43 states
- (Electrician, Plumbers, Appliance repair techs
- Enter data into spreadsheets with large numbers of figures without mistakes
- Ensure that the proposal aligns with the terms and conditions
- Evaluate and respond to proposals with approval, rejection, or denial
- Negotiate with contractor to determine a fair cost for the proposal repairs or replacements
- Follow up with the customer and contractor to advise updated status on claim/ proposal status
- Resolve all emergencies claims in a timely manner
- American Water Resources (Company Name change)
Vendor Performance Supervisor
Oncourse Home Solutions
01.2023 - 01.2024
- Company Overview: American Water Resources (Company Name change)
- Provide leadership and guidance to vendor leadership to drive results, sales engagement, and efficiencies to successfully meet operational and customer experience goals
- Work closely with the leadership team and stakeholders to ensure SLAs, KPI's, performance management, and compliance requirements are met
- Support Vendor manager with efforts to encourage innovative solutions to create opportunities and address problems; challenge conventional thinking to find better ways to achieve results
- Aid Vendor Performance Manger in the execution of various vendor management programs, including but not limited to, quarterly business reviews, annual vendor reviews, and scorecards
- Effective management of vendor operations to maintain strong Headcount, AHT and productivity for contact center agents
- Develop and maintains effective relationships with all levels of HOS and inter department teams for meeting organization goals
- American Water Resources (Company Name change)
Health Information Clerk
Gateway Regional Medical Hospital
01.2011 - 01.2013
- Responsible for assisting Physicians and staff with clerical and reception duties
- Ensure the maintenance of accurate health records consistent with policies, procedures, and legislation (PHIA)
- The ability to provide confidential clerical functions and to maintain an excellent rapport with staff and public
- Responsible for the electronic submission and reconciliation of Physician's billings
- Functioned in a manner consistent with, and supports the Mission, Vision, and Values of the Interlake-Eastern Regional Health Authority
- Responsible for copying charts and release of information, in accordance with PHIA
- Process medical records billing for the contract Physicians
- Process reciprocal and third-party billings
Data Entry Clerk
National Shrine of Our Lady
05.2014 - 12.2014
- Located and corrected data entry errors; reported them to supervisors
- Create spreadsheets with large numbers of figures without mistakes
- Verify data by comparing it to source documents
- Compile, sort, and verify the accuracy of money through mail before it is entered
Customer Service Specialist/ Online Support
American Water Resources
05.2014 - 12.2023
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Superior interpersonal and communication skills
- Sound ability to work effectively in a high-volume ACD
- Outstanding skills in training new customer care representatives
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Advanced knowledge and use of office productivity tools (MS Office, MS Teams, Share Point) Outlook Working knowledge of Cisco Jabber, Finesse and Verint
- Works with Management to identify and training requirements and institutes plans for training new and existing employees and customers
- Works with associated vendors to delegate task to multiple departments throughout the company
- Created Powerpoint presentation to assist with training needs for online support
- Assist with coaching development for online support agents
- Assist with onboarding by providing access to perform daily job duties
Timeline
Proposal Specialist
Oncourse Home Solutions
01.2023 - Current
Vendor Performance Supervisor
Oncourse Home Solutions
01.2023 - 01.2024
Data Entry Clerk
National Shrine of Our Lady
05.2014 - 12.2014
Customer Service Specialist/ Online Support
American Water Resources
05.2014 - 12.2023
Health Information Clerk
Gateway Regional Medical Hospital
01.2011 - 01.2013
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