Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffiany Blue

Wichita,KS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Walmart
02.2020 - 10.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Redeemed coupons to discount purchases.

Food Service Worker/Cashier Team Lead

McDonald's Restaurant
02.2018 - 01.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Call Center Representative

Convergys
02.2016 - 01.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.

Assembly Line Production Worker

Airflow Products Co
10.2013 - 01.2016
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Operated finishing tool to prepare products for inspections and packaging.

School Cook

McGee's Middle School
02.2012 - 10.2013
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Monitored food temperatures throughout preparation and serving process.
  • Followed proper procedures for use of government-provided commodities.
  • Collected payments and observed customers for suspicious behavior.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

North Johnston High School
Kenly, NC
05.2009

Skills

  • Customer Service and Complaint Resolution
  • Payment Collection, Account Updating and Paperwork Processing
  • Drawer Management
  • Wire Transfers
  • POS Systems
  • Cash Register Systems and Refund Handling
  • Customer Relationship Management (CRM)
  • Data Entry and Production Reporting
  • Call Center Operations and Technical Support

Timeline

Customer Service Cashier

Walmart
02.2020 - 10.2023

Food Service Worker/Cashier Team Lead

McDonald's Restaurant
02.2018 - 01.2020

Call Center Representative

Convergys
02.2016 - 01.2018

Assembly Line Production Worker

Airflow Products Co
10.2013 - 01.2016

School Cook

McGee's Middle School
02.2012 - 10.2013

High School Diploma -

North Johnston High School
Tiffiany Blue