Tiffiany Lovelace Taylor
St. Louis,MO
Summary
I have 10+ years of leadership experience. I enact a strong and collaborative approach across care continuums and manage workflow to support dynamic teams. I have spearheaded operational effectiveness and efficiencies to develop quality improvement activities and achieve outcome and performance goals. I am a conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. I am skilled at providing guidance, support/connection, and assistance. Lastly, I have strong communication and management skills and am committed to inspiring community service.
Overview
22
22
years of professional experience
Work History
Complex Care Clinical Social Worker
Barnes Jewish Hospital Emergency Department
2022.12 - Current
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Improved client well-being by conducting comprehensive assessments, developing tailored treatment plans, and providing ongoing support.
- Mentored new social workers, providing guidance on ethical decision-making processes, best practice standards, and navigating complex clinical situations.
- Presented clinical documentation and observations to interdisciplinary teams.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maximized client engagement in treatment by employing motivational interviewing techniques, building rapport, and addressing barriers to change.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Updated treatment plans every month with the latest intervention strategies and progress notes.
- Provided clinical supervision to LMSWs, helping them develop their professional identity and hone their therapeutic skills to gain clinical licensure.
- Reduced hospital readmissions by implementing effective discharge planning and connecting clients to appropriate community resources.
- Enhanced patient outcomes by coordinating care with multidisciplinary teams, including physicians, nurses, and therapists.
- Contributed to the development of program policies and procedures through active participation in staff meetings and continuous quality improvement initiatives.
- Completed psychosocial evaluations and needs assessments.
- Developed partnerships with community organizations to expand services and referrals.
- Assisted patients in accessing housing, financial assistance and other community resources.
Clinical Social Worker
John Cochran Veteran’s Medical Center
2019.04 - 2021.07
- Provided medical, mental health, behavioral health, and crisis intervention social work services to Veterans presenting to the ED and walk-in social work office.
- Created safety plans for Veterans that presented to the ED where a comprehensive suicide risk evaluation was completed, and the patient was evaluated to be at intermediate or high risk but deemed safe to be discharged to home.
- Conducted psychosocial assessments of Veterans.
- Provided high-quality case management, clinical treatment, advocacy, and coordination of linkages to other appropriate VA and/or community-based service providers.
- Case Management services for medical/surgical programs.
- Member of interdisciplinary treatment teams.
- Provided psychosocial assessments for acute medicine inpatient service.
- Discharge planning and care coordination.
Regional Youth ERE Coordinator
Places For People Inc.
2017.10 - 2019.04
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Forge and nurture partnerships with Behavioral Health Network (BHN), hospitals, community mental health centers (CMHC), Substance Use Treatment Providers, Primary Care Providers, and community resources to ensure person-centered coordination of care.
- Manage program enrollment ensuring persons-served meet eligibility criteria, and project meets expected enrollment targets each fiscal year.
Program Supervisor (Part-Time)
St. Louis County Family Court Exchange Center
2013.10 - 2016.09
- Oversaw staff training and development programs.
- Facilitated regular team meetings.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing participants dynamics during periods of transition or high-stress environments.
- Supervised staff conducting visits for parents and children in Domestic Relations, Adult Abuse or Paternity cases. Facilitated the safe, neutral exchange of children between parents in Domestic Relations, Adult Abuse or Paternity cases.
- Oversee program, handle family/client concerns and questions, completed intake and discharge paperwork
- Maintained and completed program documentation, data, and statistics.
Case Management Program Manager
Our Little Haven
2013.12 - 2016.07
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Guided and supervised foster and adoptive care programs to promote social work and case management principles.
- Led a diverse team of case managers, providing guidance and support to ensure consistent service delivery across all cases.
- Monitored client progress regularly, adjusting case management plans as needed to optimize success rates and long-term stability.
- Evaluated program effectiveness using data analysis techniques, identifying areas for improvement and implementing necessary changes.
- Created detailed reports for stakeholders highlighting program achievements, challenges faced, and future recommendations.
- Streamlined program operations for increased efficiency through staff training and process improvements.
- Implemented quality assurance measures, ensuring high standards of care were maintained throughout the organization.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Utilized grant writing skills to secure additional program funding.
Foster Care Case Management Director
Our Little Haven
2004.10 - 2010.10
- Program management, oversight, and evaluation for the Foster Care Case Management program and contract and all reporting requirements for state, federal, and private contracts/grants or private funding sources.
- Oversight of case management activities completed within Our Little Haven’s Case Management program through observation, consultation, individual and group supervisions, attendance at staffings, Treatment Team Meetings, monitoring of the case management information system CWIS), Children’s Division FACES data system, and completion of CQI data sheets.
- Serves as an administrative member of the Management Board for the St. Louis PARTNERS consortium. Completes management data reports, monthly expenditure reports, and monthly utilization reports for payments. In addition, participate in strategic planning groups as needed to maintain a vibrant and creative community case management program.
- Oversee all human resource duties necessary to maintain a qualified and well-trained Case Management program including recruitment, assessment, hiring, and disciplinary actions of all case managers, seeking and arranging the relevant training opportunities needed to maintain best practice and meet the mandates of all state contracts and licensing standards.
- Facilitation of individual supervision on at least a monthly basis or as needed.
- Developed program policies, forms, program handbook, and marketing material.
- Developed and updated personnel and program protocols as necessary for the OLH Case Management program to meet or exceed standards of best practice and COA (Council on Accreditation).
- Research, develop and implement outcome measurement standards with necessary protocols, and ongoing Continuous Quality Improvement (CQI) activities as part of ongoing agency CQI and COA reviews.
Case Advocacy Supervisor
Court Appointed Special Advocates of STL Countyou
2002.04 - 2004.11
- Supervised a maximum of 40 Court Appointed Special Advocates (CASA) Volunteers. Supported CASA volunteers by attending court, Family Support Team Meetings, School meetings, and all aspects of being a child advocate.
- Screened applicants for volunteer positions by conducting psychosocial assessments.
- Responsible for recruitment and training of potential CASA volunteers.
- Professional Team member for the Substance Abusing Families involved in Treatment (SAFETI) Court Program and Committee member for the Task Force on Cultural Diversity and Recruitment.
Education
Master of Management - Business Management
Fontbonne University
Clayton, MO05.2006
Master of Social Work - Clinical Social Work
Univerisity of Missouri - St. Louis
St. Louis, MO05.2002
Communucation Disorders - Speech Pathology
Fontbonne University
Clayton, MO05.1997
Graduate Certification - Non-Profit Management And Leadership
University of Missouri - St. Louis
St. Louis05.1997
Skills
- Data Analysis
- Team Development
- Quality Assurance
- Personnel Management
- Strategic Planning
- Project Management
- Case management expertise
- Teamwork and Collaboration
- Problem-Solving
- Relationship Building
Timeline
Complex Care Clinical Social Worker
Barnes Jewish Hospital Emergency Department
2022.12 - Current
Clinical Social Worker
John Cochran Veteran’s Medical Center
2019.04 - 2021.07
Regional Youth ERE Coordinator
Places For People Inc.
2017.10 - 2019.04
Case Management Program Manager
Our Little Haven
2013.12 - 2016.07
Program Supervisor (Part-Time)
St. Louis County Family Court Exchange Center
2013.10 - 2016.09
Foster Care Case Management Director
Our Little Haven
2004.10 - 2010.10
Case Advocacy Supervisor
Court Appointed Special Advocates of STL Countyou
2002.04 - 2004.11
Master of Management - Business Management
Fontbonne University
Master of Social Work - Clinical Social Work
Univerisity of Missouri - St. Louis
Communucation Disorders - Speech Pathology
Fontbonne University
Graduate Certification - Non-Profit Management And Leadership
University of Missouri - St. Louis
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