Tiffiany Jones
New Orleans,Louisiana
Summary
Results-driven professional with a strong track record in performance evaluation and leadership. Skilled in directing team initiatives and implementing training programs that foster staff growth and efficiency, ready to elevate organizational success.
Overview
10
10
years of professional experience
Work History
Director of People Services/Payroll Administrator
BN Management
Gretna , Louisiana
06.2021 - Current
- Directed team initiatives to enhance operational efficiency and project execution.
- Developed strategic plans aligning with organizational goals and market trends.
- Collaborated with cross-functional teams to improve service delivery standards.
- Implemented training programs to enhance staff performance and development.
- Analyzed industry data to inform strategic decision-making processes.
- Monitored compliance with company policies and regulatory requirements effectively.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Assessed employee performance against established benchmarks or targets.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Process payroll data for timely employee compensation.
- Maintain accurate employee records and tax documentation.
- Assist in onboarding new employees regarding payroll procedures.
- Respond to employee inquiries about payroll matters.
- Utilize payroll software for efficient processing and reporting.
- Resolved discrepancies between payroll records and employee inquiries.
- Provided information by answering employee questions about payroll-related matters.
- Audited, reviewed and compiled payroll reports, records and related summaries.
AGM of Homewood Inn & Suites
BN Management
Gretna, Louisiana
10.2019 - 06.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high guests satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to guests when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of guests promptly and efficiently.
AGM of Clarion Inn & Suites Downtown
Khan Properties
New Orleans, Louisiana
04.2015 - 06.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of guests promptly and efficiently.
- Provided excellent service and attention to guests when face-to-face or through phone conversations.
- Assisted with guests requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Payroll / Hiring / Terminating
Education
Some College (No Degree) - Education
Southern University At New Orleans
New Orleans, LASkills
- Payroll administration
- Customer relationship management
- Staff recruitment
- Performance evaluation
- Compliance monitoring
- Team collaboration
- Problem solving
- Training development
References
References available upon request.
Timeline
Director of People Services/Payroll Administrator
BN Management
06.2021 - Current
AGM of Homewood Inn & Suites
BN Management
10.2019 - 06.2021
AGM of Clarion Inn & Suites Downtown
Khan Properties
04.2015 - 06.2021
Some College (No Degree) - Education
Southern University At New Orleans
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