Tiffinay Burton
Killeen,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Darnall Army Medical Center
11.2023 - Current
- Schedule appointments for patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Clean and sterilize instruments and dispose of contaminated supplies
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Change dressings on wounds
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Prepare and administer medications as directed by a physician
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
General Manager
Burger King
09.2022 - 11.2023
- Accomplish restaurant and bar human resource objectives by recruiting, selecting, orienting, training
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings
- Ensure that each visit by a customer results in friendly and personalized service, with great food that be promptly delivered in a clean and inviting environment
- Ensure preventive maintenance of restaurant facility and equipment
- Demonstrate a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep restaurant operating to standard and to set a positive example
- Mobilize the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance within the restaurant across all shifts
- Manage restaurant staff by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve restaurant performance
- Manage labor, and apply financial reporting analysis to enhance restaurant results
- Solicit customer feedback to understand customer needs and the needs of the local community
- Assume full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control & security procedures, maintaining inventory, managing labor
- Work to maximize sales and profits within the restaurant
- Organize and direct worker training programs
- Making sure managers do the responsibilities and tasks that will build sales and profits
- Manage store revenue, including cash handling, and deposit reconciliation and delivery of deposits to the bank
- Utilize management information tools and analyze financial reports to identify and address trends and issues in restaurant performance
- Ensure the integrity of restaurant operations through excellence in customer relations.
- Ran various payroll reports to review current payroll for accuracy.
Certified Medical Assistant (CMA) at Baylor Scott & White Health
03.2021 - 09.2022
- Schedule appointments for patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
- Clean and sterilize instruments and dispose of contaminated supplies
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Inventory and order medical, lab, or office supplies or equipment
- Prepare and administer medications as directed by a physician
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Contact medical facilities or departments to schedule patients for tests or admission
- Record patients' medical history, vital statistics, or information such as test results in medical records.
Assistant Manager
Burger King
12.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Ran various payroll reports to review current payroll for accuracy.
Store Sales Assistant
Army And Airforce Exchange Services
08.2019 - 12.2020
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Followed company policies and procedures regarding cash handling.
- Completed price changes, markdowns and markdown deletes.
Sales Associate
Army And Airforce Exchange Services
07.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Applied Science - General Studies
Austin Community College District
07.2026
Bachelor's Degree in Business Administration and Management -
Mississippi State University
High School Diploma -
Vicksburg High School
Vicksburg05.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Decision-Making
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
Certification
- CCMA - Certified Clinical Medical Assistant - 06/17/2022-06/17/2026
- BLS - American Heart Association - 06/29/2023-06/2025
Timeline
Certified Clinical Medical Assistant
Darnall Army Medical Center
11.2023 - Current
General Manager
Burger King
09.2022 - 11.2023
Certified Medical Assistant (CMA) at Baylor Scott & White Health
03.2021 - 09.2022
Assistant Manager
Burger King
12.2020 - 03.2022
Store Sales Assistant
Army And Airforce Exchange Services
08.2019 - 12.2020
Sales Associate
Army And Airforce Exchange Services
07.2017 - 08.2019
Associate of Applied Science - General Studies
Austin Community College District
Bachelor's Degree in Business Administration and Management -
Mississippi State University
High School Diploma -
Vicksburg High School
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