TIFFINEY BEFFORT
CAVE CREEK
Summary
Driven and organized individual with 15 years of supervisory experience. Strong communication, growth mindset and an eagerness to continue growing in a position where I can be an asset to a team.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
27
27
years of professional experience
Work History
Manager
Tame Studio
01.2023 - 01.2025
- Lead a team of 10-12 stylists and front desk employees in thriving hair salon. Hiring and training of all front desk employees. Performance evaluation and corrective action for employees. Schedule management for full staff. Inventory management. Day-to-day management of salon, employees and clients.
Front Desk Receptionist
Tame Studio
01.2021 - 01.2023
- Assist clients in all phases of their visit to ensure their experience is seamless and enjoyable. Book appointments, communicate with stylists & resolve challenges.
Supervisor Customer Support Center
Payless Shoe Source
01.2000 - 01.2008
- Lead a team of customer service analysts in their daily operations. Complete employee reviews. Report analytics to senior management and partner for better overall operations and outcomes.
Trainer Customer Support Center
Payless Shoe Source
01.2000 - 01.2008
- Designed a new training program for all newly hired analysts and implemented said program. Tracked metrics of associates during their tenure for quality and additional training. Partnered in implementation of a new CRM system and trained associates on that system, upon its launch.
Customer Support Analyst
Payless Shoe Source
01.1998 - 01.2000
- Answer internal and external customer calls. Provide support to Payless store associates to ensure smooth operations. Partnered with outside contractors for repairs and maintenance, as well as departments within the company. Answer external calls of customers voicing complaints while being empowered to resolve issues autonomously.
Education
Bachelor of Business Administration -
Baker University
Baldwin, Kansas01.2003
Skills
- Proficient in Microsoft Office Suite, Apple products, People Soft, CRM Extensive customer service experience and skill, talented writing and verbal communication and critical thinking
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Customer relationship management (CRM)
- Documentation and reporting
- Staff management
- Project management
Timeline
Manager
Tame Studio
01.2023 - 01.2025
Front Desk Receptionist
Tame Studio
01.2021 - 01.2023
Supervisor Customer Support Center
Payless Shoe Source
01.2000 - 01.2008
Trainer Customer Support Center
Payless Shoe Source
01.2000 - 01.2008
Customer Support Analyst
Payless Shoe Source
01.1998 - 01.2000
Bachelor of Business Administration -
Baker University