Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffini Davis

Belleville,NJ

Summary

Experienced Customer Service professional adept at engaging with clients, delivering top-notch service, multitasking, maintaining accurate records, scheduling appointments, and efficiently handling administrative tasks. Committed to providing quality service and being a valuable asset to the company.

Overview

14
14
years of professional experience

Work History

Customer Service Associate

Uniqlo Usa
10.2024 - Current
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed approximately 40 incoming calls, emails and responded to technical needs of customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used ticketing systems to manage and process support actions and requests.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.

Family Services Worker

DFAB Essex County
08.2011 - Current
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Updated client documentation for accurate, compliant and current records.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Maintained case history records and prepared reports.
  • Administered welfare programs.
  • Interviewed clients, families, or groups in person and virtually to assess situations, limitations and issues and implement services to address needs.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Created spreadsheets for more efficient recordkeeping.
  • Used computer Federal software to store and retrieve data.
  • Skilled at working independently and collaboratively in a team environment.
  • Communicated with people from various cultures and backgrounds on application process.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients with completion of applications and paperwork.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Provided case management services for a caseload of up to 400 Clients.

Education

High School Diploma -

Monmouth Regional H.S.
Tinton Falls

Skills

  • Data collection
  • Confidentiality
  • Scheduling
  • Customer Service-oriented
  • Interpersonal communication
  • Proper phone etiquette
  • Business correspondence
  • Policy enforcement
  • Technical support
  • Call center experience
  • Team collaboration
  • Troubleshooting
  • Presentation skills
  • Online chat and email
  • Complaint handling
  • Analytical skills

Timeline

Customer Service Associate

Uniqlo Usa
10.2024 - Current

Family Services Worker

DFAB Essex County
08.2011 - Current

High School Diploma -

Monmouth Regional H.S.

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