Tiffini Hails
Farmington Hills,MI
Summary
Dynamic Front Office Assistant with proven expertise at Henry Ford Eastwood Behavioral Health, enhancing operational efficiency through effective scheduling and patient communication. Recognized for exceptional organizational skills and adaptability, streamlining check-in processes and maintaining accurate records, ensuring a professional and welcoming environment for patients.
Overview
2027
2027
years of professional experience
Work History
Janitorial Assistant
U.S.Servico
Walled Lake, MI
- Maintained cleanliness and sanitation standards in various facilities, ensuring safe environments for occupants.
- Operated cleaning equipment and tools efficiently, enhancing overall operational effectiveness.
- Assisted in inventory management of cleaning supplies, optimizing resource allocation.
- Implemented best practices for waste disposal and recycling programs, promoting environmental sustainability.
- Collaborated with management to develop cleaning schedules that maximized coverage and minimized disruption.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
Front Office Assistant
Henry Ford Eastwood Behavioral Health
Livonia, MI
11.2015 - Current
- Assisted in managing patient appointments and scheduling to enhance operational efficiency.
- Coordinated communication between clinical staff and patients, ensuring timely information delivery.
- Maintained accurate patient records and documentation within electronic health record systems.
- Supported front desk operations by greeting patients and addressing inquiries professionally.
- Streamlined check-in processes, reducing wait times for patients during peak hours.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Adapted quickly to changes in procedures and protocols, maintaining high service standards.
Education
Medical Administration - Medical Billing
Dorsey
Waterford, MI11.2014
Bachelor of Arts - Legal Studies
Antioch College
Yellow Springs, OH06.1992
Skills
Listening skills
Problem-solving skills
Time management
Professional and mature
Teamwork
Customer service
Attention to detail
Multitasking
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Professionalism
Timeline
Front Office Assistant
Henry Ford Eastwood Behavioral Health
11.2015 - Current
Janitorial Assistant
U.S.Servico
Medical Administration - Medical Billing
Dorsey
Bachelor of Arts - Legal Studies
Antioch College