Summary
Overview
Work History
Education
Skills
Timeline
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Tiffini Jackson

Philadelphia,PA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Schweiger Dermatology
10.2024 - Current
  • Facilitated efficient patient check-in and check-out processes, enhancing overall patient experience.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Performed various administrative tasks by filing, copying and faxing documents.

Patient Access Representative

University of Pennsylvania Hospital
07.2022 - 10.2024
  • Greet all patients and maintain waiting area appearance
  • Facilitated patient registration processes, ensuring accurate data entry into electronic health record systems.
  • Coordinated insurance verification and authorization procedures to streamline patient access to services.
  • Collect copayments and update patient accounts
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Managed appointment scheduling, optimizing clinic flow and reducing patient wait times through effective communication.
  • Trained new staff on office protocols and software applications, enhancing team efficiency and service quality.

Customer Service Representative

Zues Fire & Security
09.2017 - 04.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Update accounts and collect payments
  • Promptly respond to customer inquiries
  • Facilitated order processing and tracking using CRM software to enhance customer satisfaction.
  • Collaborated with team members to address service issues, improving response time and efficiency.
  • Provided product knowledge training to new staff, fostering a knowledgeable support team.

Education

No Degree - TCU/IAM Advanced Training Programs

Potomac Job Corps Center
Washington, DC
04-2018

Office Administration - Medical Office

Charleston Job Corps Center
Charleston, WV
02-2017

Skills

  • Customer service
  • Attention to detail
  • Appointment scheduling
  • Time management
  • Listening skills
  • Data entry
  • Team collaboration

Timeline

Front Desk Receptionist

Schweiger Dermatology
10.2024 - Current

Patient Access Representative

University of Pennsylvania Hospital
07.2022 - 10.2024

Customer Service Representative

Zues Fire & Security
09.2017 - 04.2022

No Degree - TCU/IAM Advanced Training Programs

Potomac Job Corps Center

Office Administration - Medical Office

Charleston Job Corps Center