Tiffini Patten
Big Lake,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail Industry. Motivated to maintain customer satisfaction and contribute to company success. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
12
12
years of professional experience
Work History
Service Writer / Office Manager
Northern Diesel Performance & Repair
2021.05 - Current
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Responded to customer calls and emails to answer questions about products and services.
Installer Service Specialist
O’Reilly Auto Parts
2011.11 - 2021.05
- Increased productivity by maintaining a clean and organized work environment.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
- Supported team members in resolving complex technical issues.
- Maintained up-to-date knowledge on industry trends, new products, and best practices to enhance overall performance.
- Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
- Increased client retention rates through consistent delivery of top-notch services that exceeded expectations.
- Continuously refined technical skills by completing over 400 hours of relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Operated tools, equipment, and machinery according to safety standards.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
High School Diploma -
St. Francis High School
Saint Francis, MN06.2010
Skills
- Estimating costs
- Appointment Scheduling
- Sales Transactions
- Communicating with clients
- Technical knowledge
- Product and service knowledge
- Conflict Mediation
- Task Prioritization
Timeline
Service Writer / Office Manager
Northern Diesel Performance & Repair
2021.05 - Current
Installer Service Specialist
O’Reilly Auto Parts
2011.11 - 2021.05
High School Diploma -
St. Francis High School
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