Tiffini Powers
Conyers,GA
Summary
Dynamic Medical Assistant Supervisor at Rockdale Family Practice with expertise in patient care and staff supervision. Proven track record in enhancing workflow efficiency and training teams to deliver exceptional service. Skilled in medical record management and quality assurance, ensuring optimal patient outcomes and satisfaction. Committed to fostering a collaborative healthcare environment.
Overview
15
15
years of professional experience
Work History
Medical Assistant Supervisor
Rockdale Family Practice
Conyers, GA
02.2010 - Current
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
- Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Provided support during peak periods or when additional staffing was required due to absences or vacations.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Provided guidance and support for new employees during their orientation period.
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Bachelor of Science - Biology
Alabama A&M University
Normal, AL05-1993
Skills
- Patient care
- Medical record management
- Staff supervision
- Inventory management
- Quality assurance
- Employee training
Timeline
Medical Assistant Supervisor
Rockdale Family Practice
02.2010 - Current
Bachelor of Science - Biology
Alabama A&M University
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