Summary
Overview
Work History
Education
Skills
Personal Information
Company
Timeline
Generic

Tiffini soforenko

Los Angeles,CA

Summary

To utilize my experience to positively impact an organization that I care greatly about. To continue to learn and grow as a professional and as a person. Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.

Overview

37
37
years of professional experience

Work History

CEO

YUMMY CUPCAKES, LLC
Burbank, US
03.2004 - Current
  • Created and developed original business concept
  • Grew business from idea to franchised company with locations in three countries
  • Flagship stores achieve a 20% gross margin profit
  • Responsible for managing the overall growth and development of the brand
  • Opened stores in three countries
  • Worked with construction company on design, build out, through to completion
  • Worked with local Health Department, Zoning and Planning, and Building Departments to ensure stores met all requirements
  • Created all menus and recipes used in stores
  • Modified recipes and menus as needed for international locations based on availability of product and regional food trends
  • Created SOP's for business
  • Conducted store reviews to ensure consistency of standards and brand image
  • Executed and /or approved all property leases
  • Sourced all vendors and negotiated group buying contracts
  • Assisted in e-commerce and product shipping
  • Managed all costs ( P and L, labor, purchasing)
  • Team training and development
  • Created incentive programs for achieving company sales and service goals
  • Introduced new product lines based on market demands (vegan, gluten free, sugar free.) Continue to modify and improve products to remain leaders in the marketplace

Director of Operations

UNIVERSAL STUDIOS HOLLYWOOD
03.2000 - 11.2003
  • Responsible for the overall management and day to day operations of multiple areas of the theme park including Admissions, Park Services, Special Events, Prop Placement, and Training
  • Responsible for budget, labor, employee relations and development, management development, park cleanliness, operational execution of all in park events, ticket sales and cash handling, ticket line and entrance management, guest experience and satisfaction
  • Responsible operationally for Halloween Horror Nights
  • Part of the Universal Studios Japan opening Special Events team in Osaka, Japan

Director of Attractions

UNIVERSAL STUDIOS HOLLYWOOD
03.1999 - 03.2001
  • Responsible for day to day operations off all theme park attractions and rides
  • In addition, opened Jurassic Park, Shrek 3D, as well as all seasonal attractions
  • Oversaw hiring, training, and scheduling of all attraction employees
  • Accountable for customer and employee satisfaction ratings, department budget, operational efficiency, attraction through put, interfacing with other departments to ensure smooth daily and event operations, controlling park crowd flow
  • Worked with multiple labor unions and was on the contact negotiations team

Director of Studio Tour

UNIVERSAL STUDIOS HOLLYWOOD
03.1996 - 03.1999
  • Responsible for overall operation of the Studio Tour and VIP Experience
  • Oversaw 3 separate employee groups across three different unions
  • Managed the department budget, labor, scheduling, employee relations and development, guest experience, attraction through put, management development
  • Worked with various departments such as Labor Relations, Technical Service, and Project Development to resolve issues, improve operations, create and open new attractions in the department, Managed 5 supervisors, manager, and line employees
  • Part of contract negotiation team responsible for negotiating 2 different union contracts

Operations Manager

UNIVERSAL STUDIOS HOLLYWOOD
03.1993 - 03.1996
  • Key point of contact for all activity in the theme park requiring management response
  • Managed the day to day operations of the theme park including guest service, attraction throughput, guest flow, park cleanliness, guest complaints, emergency management, senior management communication

Training Manager

UNIVERSAL STUDIOS HOLLYWOOD
10.1992 - 06.1993
  • Developed training manuals and programs for the Operations Department
  • Worked with HR Department on recruitment

Jurassic Park Behind the Scenes

UNIVERSAL STUDIOS HOLLYWOOD
03.1992 - 10.1992
  • Managed day to day operations of the Jurassic Park Behind the Scenes Experience
  • Worked with Creative, Technical, and Entertainment Departments to develop and run this limited experience
  • Responsible for labor, operating budget, guest experience and satisfaction, attraction cleanliness, and productivity

Guest Relations Manager

UNIVERSAL STUDIOS HOLLYWOOD
03.1990 - 03.1992
  • Key point of contact for all guest complaints, questions, and comments
  • Handled all written communications with guests, worked to bring about a resolution to any issues or complaints, strived to retain all guests as USH customers

Tour Guide

UNIVERSAL STUDIOS HOLLYWOOD
03.1988 - 03.1990
  • Conducted the tram tours of Universal Studios, including the Special Effects Stage

Education

John F. Kennedy High School
Santa Monica

Santa Monica College
Santa Monica

Dramatic Arts Academy

UCLA

Skills

  • Customer Service
  • Dispute Resolution
  • Management
  • Strategic Planning
  • Budget
  • PowerPoint
  • Team Building
  • Public Speaking
  • Operations
  • Fundraising
  • Strong operational and organizational skills
  • Budget and expense management
  • Scheduling and labor management
  • Event planning, management, and execution
  • Writing and implementation of Standard Operating Procedures
  • Labor scheduling to maximize efficiency and minimize expenses
  • Guest/Client service and satisfaction
  • Dispute resolution and response
  • Contract negotiations
  • Social Media
  • Employee relations
  • POS
  • Various computer programs

Personal Information

  • Title: CEO
  • Work Permit: Authorized to work in the US for any employer

Company

YUMMY CUPCAKES, LLC

Timeline

CEO

YUMMY CUPCAKES, LLC
03.2004 - Current

Director of Operations

UNIVERSAL STUDIOS HOLLYWOOD
03.2000 - 11.2003

Director of Attractions

UNIVERSAL STUDIOS HOLLYWOOD
03.1999 - 03.2001

Director of Studio Tour

UNIVERSAL STUDIOS HOLLYWOOD
03.1996 - 03.1999

Operations Manager

UNIVERSAL STUDIOS HOLLYWOOD
03.1993 - 03.1996

Training Manager

UNIVERSAL STUDIOS HOLLYWOOD
10.1992 - 06.1993

Jurassic Park Behind the Scenes

UNIVERSAL STUDIOS HOLLYWOOD
03.1992 - 10.1992

Guest Relations Manager

UNIVERSAL STUDIOS HOLLYWOOD
03.1990 - 03.1992

Tour Guide

UNIVERSAL STUDIOS HOLLYWOOD
03.1988 - 03.1990

John F. Kennedy High School

Santa Monica College

Dramatic Arts Academy

UCLA

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Tiffini soforenko