Summary
Overview
Work History
Education
Skills
Timeline
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Tiffini Wilkerson

Pasadena,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Overview

12
12
years of professional experience

Work History

Dispatcher

Cannonball Trucking Inc.
Houston, TX
11.2017 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Ordered supplies or equipment to issue to personnel.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Documented services performed, operations information, and dispatch details in system.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Prepared daily work and run schedules.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Participated in team meetings discussing changes in procedures or processes.
  • Scheduled loads according to priority and available equipment.

Pawnbroker

Cash America
Houston, TX
07.2015 - 07.2017
  • Recruited, hired and trained new hires to optimize profitability.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Reset store displays for special events and seasonal merchandise changes.
  • Replenished and arranged items to maintain appearance.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.

Pawnbroker

Circle Pawn
Pasadena, TX
02.2013 - 05.2015
  • Maintained accurate records of all transactions and inventory.
  • Verified authenticity and value of items brought in for pawning or selling.
  • Processed loan applications and determined appropriate loan amounts based on customer's financial information.
  • Ensured the store was kept clean, neat and organized at all times.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
  • Created displays to promote new products or services offered by the store.
  • Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
  • Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.

Education

High School Diploma -

Pasadena Memorial High School
Pasadena, TX
05-2007

Skills

  • Database Management
  • Customer Relations
  • Service Coordination
  • Dispatch Coordination
  • Route Navigation
  • Data Entry
  • Schedule Management
  • Driver communication
  • Service planning
  • Updating logs
  • Database updates
  • Route Planning
  • Customer Relationship Management
  • Training new hires
  • Dispatching procedures
  • Adjusting routes
  • Processing orders
  • Delivery procedures
  • [Software] Proficiency
  • Verifying coverage

Timeline

Dispatcher

Cannonball Trucking Inc.
11.2017 - Current

Pawnbroker

Cash America
07.2015 - 07.2017

Pawnbroker

Circle Pawn
02.2013 - 05.2015

High School Diploma -

Pasadena Memorial High School

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Tiffini Wilkerson