TIFFINNIE ALSTON
Greater Philadelphia/New Jersey Area
Summary
Experienced with strategic planning, project management, and community engagement. Utilizes strong leadership to drive organizational success and program growth. Track record of effective team collaboration and adaptability in dynamic environments.
Overview
29
29
years of professional experience
Work History
Non-Profit Director
Kings Way International, Inc
01.2018 - Current
- Build strong community partnerships to support organizational goals and expand outreach efforts.
- Oversee the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Establish a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Evaluate partnership opportunities critically by assessing alignment between potential collaborators'' missions/values/goals with those of our own organization.
- Deliver engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Improve transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
- Manage budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
- Conduct impact assessments for all programs, utilizing feedback to drive continuous improvement.
- Foster partnerships with local businesses and other non-profits, amplifying impact through collaboration.
Manager, Operational Risk Management
Prudential Financial
08.2009 - 04.2020
- Drove overall implementation and governance of operational risk framework with Annuities to identify, measure, assess, report, monitor and evaluate the design and control effectiveness to mitigate operational risk exposure.
- Developed and implemented Issues Management closure process to capture documentation and evidence required to conduct a risk review to ensure issues are addressed appropriately which resulted in increased efficiencies and reduced handle time by 30 percent.
- Conduct regular risk management activities and engage stakeholders for implementation of Risk mitigating measures and closure for issues identified by Audit, Corporate Tax or self-identified within the business areas.
- Influenced Corporate Tax to engage with management and the associates within Annuities Operations to promote greater transparency and proactive reporting of the Tax Testing objectives and results.
- Developed Risk and Privacy training for new hires within Annuities Call Center Operations to present the risk framework and promote a risk management culture to help the businesses and corporate functions manage their operational risks.
- Recipient of Prudential Annuities Achievement award for contribution to the NY Regulation 60 Team resulting in streamlining the applicable process.
Annuity Management Rotation Program
Prudential Financial
06.2007 - 08.2009
- Worked within Product Management, Marketing, Service Learning and Risk Management.
- Product Management- With a greater understanding of the annuity business, (i.e. products and processes), worked directly with Law, Compliance, Technology, Service and Marketing to ensure product and state launches were successful. Conducted product industry research for the Competitive Product Comparison Grids utilized by the Sales desk and Wholesalers.
- Marketing – Reviewed marketing material for content and approvals from state and federal agencies. Obtained appropriate internal approvals for the sales desk and channel managers to fulfill Marketing requests. Partnered with Corporate Advertising to create the Retirement Red Zone initiative.
- Service Learning – Co-designed training material and conducted training sessions for the Annuity Service areas. Developed and implemented a training program on Professionalism in the Call Center which was completed and presented as a pilot program to a cross section of associates and management in Ft. Washington and Shelton.
Technical Advisor
Prudential Financial
09.1996 - 06.2007
- Led the planning and achievement of associates' goals and objectives consistent with the service goals and standards.
- Prepared productivity reports and the key indicator reports for senior management.
- Supervised and managed the daily activities of the service team consisting of 10 associates and 11 temporary staff members.
- Assisted the Quality Control team to ensure we meet the regulatory and processing standards.
Education
Associate of Applied Science - Computer Information Systems
Peirce College
Philadelphia, PASkills
- Problem-solving abilities
- Effective communication
- Project management
- Team leadership
- Risk management processes and analysis
- Process implementation
- Client assessment and analysis
- Effective Collaborator
- Professional and courteous
- Computer skills
Affiliations
- Co-Founder of Kings Way International, Inc Non-Profit Organization
- Co-Director of BLF Communications
- Ft. Washington BLF Lead for Communications and Mentoring
- KLF Youth Mentor
Timeline
Non-Profit Director
Kings Way International, Inc
01.2018 - Current
Manager, Operational Risk Management
Prudential Financial
08.2009 - 04.2020
Annuity Management Rotation Program
Prudential Financial
06.2007 - 08.2009
Technical Advisor
Prudential Financial
09.1996 - 06.2007
Associate of Applied Science - Computer Information Systems
Peirce College
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