Tiffiny Grooms
Rex,USA
Summary
Compassionate and highly organized administrative professional with 15+ years of experience in customer service, office operations, and multi-site management. Skilled in supporting fast-paced environments, resolving concerns with empathy, and maintaining confidentiality. Adept at front-desk coordination, patient-facing support, scheduling, and records management — bringing transferable strengths ideal for medical and healthcare administrative roles.
Overview
2026
2026
years of professional experience
Work History
House Keeping
Home Supportive Services
Morrow, GA
02.2023 - 10.2025
House Keeper
Southern Cleaning Services
Jonesboro, GA
02.2021 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
House Keeper
Fairfield
Stockbridge, GA
2017 - 02.2020
- Maintained cleanliness and organization in assigned areas to enhance guest satisfaction.
- Utilized cleaning supplies and equipment effectively to ensure high hygiene standards.
- Assisted in inventory management of cleaning materials and supplies for operational efficiency.
- Followed safety protocols and procedures while performing housekeeping duties to maintain a safe environment.
- Supported team members by collaborating on shared tasks for efficient workflow completion.
- Adapted quickly to changing priorities and tasks based on guest needs and requests.
- Learned various cleaning techniques to improve overall efficiency in daily operations.
- Reported maintenance issues promptly to ensure timely resolution and guest comfort.
Education
Customer Service & Service Quality Improvement, Leadership & Team Development, Conflict Resolution & Communication, Confidentiality & Information Handling
Skills
Patient & Family Support
Front Desk & Reception Operations
Appointment Scheduling
Medical Office Administration (Transferable)
Confidentiality & HIPAA-Aligned Practices
Complaint Resolution & Service Recovery
Records Management
Insurance/Eligibility Verification (Transferable)
Multitasking in High-Volume Environments
Team Leadership & Training
Accomplishments
- Leasing Consultant of the Year — Chartwell Management
Languages
English
Full Professional
Timeline
House Keeping
Home Supportive Services
02.2023 - 10.2025
House Keeper
Southern Cleaning Services
02.2021 - 03.2023
Customer Service & Service Quality Improvement, Leadership & Team Development, Conflict Resolution & Communication, Confidentiality & Information Handling
House Keeper
Fairfield
2017 - 02.2020