TIFFINY SHIM
Honolulu,HI
Summary
Market professional prepared to drive results and foster team collaboration. Proven ability to develop and implement strategies that align with business goals. Known for adaptability and strong focus on achieving results, with skills in market analysis and client relationship management.
Overview
15
15
years of professional experience
Work History
Hypnobreathwork Coach
Self-Employed
03.2020 - Current
- Teach/taught breathwork techniques to over 100 clients to relieve stress & improve performance.
- Work with clients' nervous systems & subconscious minds to stop self-sabotaging tendencies & help clients create a dream life.
- Develop marketing & social media posts to promote coaching services.
- Developed presentations & meditations to educate clients on various topics.
- Research and learn the latest industry trends and developments to keep abreast of best practices.
- Developed and maintained a network of professional resources to refer clients to.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Driver
Uber/Lyft
06.2015 - Current
- Generate consistent referrals and repeat business by providing friendly and fast service.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Hawaii Market Sales Manager
The Hertz Corporation
03.2019 - 03.2020
- Exceeded sales targets through effective territory management and relationship building.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created competitive pricing structures that aligned with company objectives while driving $40 million in ancillary revenue.
- Developed customized sales presentations for Frontline employees & Sales managers to address specific customer needs, leading to higher conversion rates.
- Conducted regular sales training sessions to enhance team skills and overall performance.
- Developed compelling presentation decks to gain sales, efficient operation, and communicate results.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
- Boosted marketing and reviewed pricing strategies to increase sales revenue.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
Senior Performance Manager
Frontline Technology Solutions - TravelTab
08.2016 - 09.2018
- Built, lead, & trained a team of 12 Client Performance Associates.
- Launched Traveltab product & implemented standard operating procedures at 32 care rental locations from different companies.
- Managed an inventory of 1,800 navigation systems dispersed throughout 32 locations in Hawaii.
- Collected data, analyzed, and forecasted navigation device fleet daily using multiple rental car systems.
- Ran, distributed and communicated weekly reports to support and track sales activities.
- Implemented performance measurement tools that enabled accurate tracking of progress toward established goals.
- Led cross-functional teams to achieve business objectives and improve overall operational performance.
- Managed talent acquisition processes, selecting high-performing candidates who contributed significantly to the organization's success.
Performance Manager
Frontline Performance Group
10.2012 - 05.2015
- Enhanced employee engagement through tailored training programs and workshops in theme parks, hotels & rental car companies.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Developed a comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
Sales Manager
American Income Life Insurance
10.2009 - 10.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Top 10 Producer in entire company (out of 2,000 writing agents) in April 2010 and January 2011.
- Qualified for 2010 convention with over $100,000 in production.
- Assisted team of agents in achieving monetary goals and commitments.
Education
Master of Business Administration Degree with an emphasis in Marketing -
California Lutheran University
Thousand Oaks, CA05.2009
Bachelor of Arts Degree in Psychology -
California Lutheran University
Thousand Oaks, CA05.2007
Skills
- Socratic Coaching
- Personable and friendly
- Building Relationships
- Adaptability and Flexibility
- Sales operations
- Business development and planning
- Operations Management
- Inventory Management
- Continuous Improvement
- New Hire Onboarding
- Performance Evaluations
- Territory Management
Timeline
Hypnobreathwork Coach
Self-Employed
03.2020 - Current
Hawaii Market Sales Manager
The Hertz Corporation
03.2019 - 03.2020
Senior Performance Manager
Frontline Technology Solutions - TravelTab
08.2016 - 09.2018
Driver
Uber/Lyft
06.2015 - Current
Performance Manager
Frontline Performance Group
10.2012 - 05.2015
Sales Manager
American Income Life Insurance
10.2009 - 10.2012
Bachelor of Arts Degree in Psychology -
California Lutheran University
Master of Business Administration Degree with an emphasis in Marketing -
California Lutheran University
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