Tiffiny Watkins
Raleigh-Durham,NC
Summary
Highly skilled Training Specialist and Technical Trainer with 20+ years experience in office administration, training and development, quality assurance, and customer service. Designing and delivering comprehensive training programs, facilitating learning sessions, and ensuring regulatory compliance. Proven track record in improving employee performance and driving business objectives through effective training strategies.
Overview
10
10
years of professional experience
Work History
Training Specialist
MERCALIS
12.2023 - 06.2024
- Design and develop training materials for new programs and/or maintenance of existing training materials
- Lead new hire training sessions, deliver compliance training, measure trainee progress, document areas of concern, confers with Program Leadership, update the Confluence Wiki, maintain a positive learning environment, ensure adherence to training deadlines, and conduct miscellaneous tasks.
Sr. Associate Technical Trainer
Biologics by McKesson
05.2021 - 07.2023
- Lead facilitator for new hire programs, provides specialized training, analyzes outcomes of learning sessions, supports design and execution of learning solutions, facilitates courses, acts as an advocate for focused learning solutions, supports recruiting strategy, assists with screening resumes, assesses applicants, conducts interviews, and provides feedback.
Technical Trainer
Biologics by McKesson
04.2016 - 05.2021
- Facilitated courses, developed relationships with learners, implemented mentoring and coaching, addressed performance gaps, conducted post-release testing, created exercises for training, worked with technical staff, QA'd course materials, followed up on tasks, assisted with recruiting interview process, and prepared interview materials.
Prior Authorization Representative
Biologics, Inc.
10.2014 - 04.2016
- Completed benefit investigations, performed data entry, utilized resources for insurance coverage, managed relationships with stakeholders, tracked and resolved authorization discrepancies, performed quality audits, managed inbound communication, provided team support for Managed Care issues, and facilitated learning programs.
Education
Diploma -
Hugh M Cummings High School
Skills
- Training Delivery
- Classroom & Virtual Experience
- Performance Assessment
- Needs Analysis
- Learning Management Systems
- Quality Assurance
- Leadership & Collaboration
- Customer Service Excellence
- Adult Learning Principles
- Orientation and Onboarding
- Strong Presentation Skills
- Creative Solution Development
- Team Exercises
- Interpersonal Skills
- Group Discussion Facilitation
- Employee Interviewing
Awards
McKesson, Core Value: Customer-First
Timeline
Training Specialist
MERCALIS
12.2023 - 06.2024
Sr. Associate Technical Trainer
Biologics by McKesson
05.2021 - 07.2023
Technical Trainer
Biologics by McKesson
04.2016 - 05.2021
Prior Authorization Representative
Biologics, Inc.
10.2014 - 04.2016
Diploma -
Hugh M Cummings High School
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