Tiffahn Knight
Cape Coral,FL
Summary
Results-driven and customer-focused professional with a passion for automotive parts, offering a proven track record of success in buying automotive components from the comfort of my home. With a deep understanding of various vehicle systems and a keen eye for quality, I excel at providing tailored solutions to meet the unique needs of clients. Leveraging effective communication skills. My dedication to staying updated with the latest industry trends and product knowledge ensures that I offer top-notch consultation and support to every customer. If you're seeking a motivated and knowledgeable partner in fulfilling your automotive part needs, look no further.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Sales Administrative Specialists
Bob's Auto Repair Shop and Sales
Fort Myers , FL
2018.10 - Current
Answered customer questions about products and services and recommended appropriate solutions.
Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Generated quotes, processed payments and documented customer communications.
Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
Educated customers on product features and technical details to highlight benefits.
Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
Listened to customer needs to identify and recommend best products and services.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Reduced process lags by training employees on best practices and protocols.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Received, examined and returned parts.
Performed part searches, resolved problems and finalized parts sales in person and by telephone.
Received and stocked incoming merchandise, arranging items in correct locations.
Homeschool Educator
Self-employeed
Cape Coral , FL
2010.10 - Current
*Observed students for specific learning styles and planned activities to maximize learning.
*Managed simultaneous needs of 4 children with organized schedules.
*Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
*Developed lesson plans based on student strengths and weaknesses.
*Delivered effective education based on sound principles and clear objectives.
*Supported digital online delivery of lessons and materials in home-based environment.
Remote CSR/Employee Benefits Specialist
Cobalt Benefits Group
Exeter , NH
2022.07 - 2022.09
*Adhere to Schedule
*Verify Insurance Coverage
*Communicate with Insurance Provider
*Confirm Patient Information
*Maintain Records
*Resolve Issues and Inquiries
*Provide Guidance and Assistance
*Collaborate with Billing and Coding Staff
*Stay Updated on Insurance Policies
*Follow Privacy and Confidentiality Regulations
*Support Team Efforts
Education
Certificate - Sales Development Representative
Course Careers
Online 2023.05 - Current
Bachelor of Science - Special Education
University of South Florida
Tampa, FL 1995.05 - 1997.10
Skills
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Generated quotes, processed payments and documented customer communications.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Educated customers on product features and technical details to highlight benefits.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Reduced process lags by training employees on best practices and protocols.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Received, examined and reshelved returned parts.
- Performed part searches, resolved problems and finalized parts sales in person and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
Affiliations
- Golden Key National Honor Society
Timeline
Certificate - Sales Development Representative
Course Careers
2023.05 - Current
Remote CSR/Employee Benefits Specialist
Cobalt Benefits Group
2022.07 - 2022.09
Sales Administrative Specialists
Bob's Auto Repair Shop and Sales
2018.10 - Current
Homeschool Educator
Self-employeed
2010.10 - Current
Bachelor of Science - Special Education
University of South Florida
1995.05 - 1997.10
Similar Profiles
Anil GosineAnil Gosine
Mechanic at Bob's Auto RepairMechanic at Bob's Auto Repair
Pablino Bingcola DegayPablino Bingcola Degay
Welding Fabricator at Jovanson Auto Supply and Auto Repair ShopWelding Fabricator at Jovanson Auto Supply and Auto Repair Shop
Taavon HallTaavon Hall
Automotive Technician at TB Auto Repair ShopAutomotive Technician at TB Auto Repair Shop