Tiffney Hill
Toomsboro, GA
Summary
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Customer support professional with history of providing effective solutions and ensuring high customer satisfaction. Known for excellent problem-solving abilities and seamless collaboration with team members to adapt to dynamic environments. Possesses strong technical skills and customer-focused mindset.
Experienced with providing compassionate patient care and support. Utilizes strong communication and teamwork skills to assist with daily living activities and ensure patient comfort. Knowledge of healthcare procedures and protocols, ensuring high standards of care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Medical Center Navicent Health
03.2009 - 10.2014
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health record.
Nursing Assistant
Central State Hospital
07.2003 - 12.2008
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Worked with children and adolescents struggling with mental and physical disabilities.
Customer Support Technician
ISP Alliance
07.2000 - 06.2003
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Contributed to the creation of a comprehensive knowledge base for common technical issues, streamlining support processes.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
Cashier Team Lead
Jet Food Stores
06.2000 - 06.2002
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Daycare Worker
Pine Forest Church Daycare
05.1998 - 08.1999
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
Education
Wilkinson County High School
Irwinton, GA05-2000
Skills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- CRM experience
- Remote support
- Call center experience
- Customer empathy
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Patience and empathy
- Infant care
- Cleaning and sanitizing
- Health and safety regulations
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Nursing Assistant
Medical Center Navicent Health
03.2009 - 10.2014
Nursing Assistant
Central State Hospital
07.2003 - 12.2008
Customer Support Technician
ISP Alliance
07.2000 - 06.2003
Cashier Team Lead
Jet Food Stores
06.2000 - 06.2002
Daycare Worker
Pine Forest Church Daycare
05.1998 - 08.1999
Wilkinson County High School
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