Tiffney Mae Bowser
Round Rock,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
15
15
years of professional experience
Work History
Major Account Executive
Charter Communications, Spectrum
07.2024 - Current
- Coordinated with technical teams to address client inquiries or concerns, ensuring swift resolution of any issues that arose during project implementation stages.
- Monitored competitor activities to identify potential threats and develop appropriate countermeasures.
- Increased company visibility within designated territories through targeted outreach efforts including cold calls, email campaigns and face-to-face meetings.
- Analyzed client feedback to determine areas for improvement, leading to enhanced product offerings and stronger relationships with customers.
- Delivered presentations to C-level executives, effectively communicating the value of product offerings and services.
- Built lasting rapport with clients by consistently providing personalized attention, implementing creative solutions tailored specifically for their organization''s success.
Senior Technical Sales Representative
Dell Technologies
06.2018 - 08.2024
- Maintained detailed records of sales activities, using CRM tools to track progress towards targets consistently.
- Provided expert pre-and post-sales support, effectively addressing client concerns while reinforcing product value.
- Consistently exceeded quarterly sales targets through proactive prospecting efforts targeting high-value accounts within the territory.
- Resolved technical issues promptly, ensuring minimal disruption to the sales process and maintaining client trust.
- Trained junior sales representatives on product knowledge, sales strategies, and best practices to enhance team performance.
- Developed long-term client relationships, resulting in repeat business and increased sales revenue.
Customer Service Representative
Telus International
02.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Marriott International
05.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/Front desk associate
HEB
01.2015 - 11.2015
- Processed customer transactions of goods and services, Collect cash, check, or charge payment from customer and makes change for cash transactions,Monitored and managed potential front-end shrink, Answered product-related questions for customers, and offers additional or alternative products and services.
Best Buy
06.2014 - 01.2015
- Back of the house management Organized and handled the details of store operations.
- Directed accurate reconciliation of all daily cash management processes and back office functions including hiring and on-boarding, ordered supplies, expense control, hardware functionality, time sheet management and maintained employee files.
- Partnered closely with store employees and leadership, driving profitable results across the store.
Taco Bell
02.2010 - 06.2014
- Tacala LCC - Management at, Ran shifts and met Taco Bell food standards.
- Took ownership and responsibility to solve problems with a smile, helped guide others throughout their career.
- Made sure teams members and shift managers completed all assigned duties, inventory management, and financial accountability and serve safe, quality food in a friendly manner.
- Ensured that the restaurant is a safe place for all employees and customers.
Education
Diploma - undefined
Vista Ridge Highschool
Skills
- Negotiation expertise
- Client acquisition
- Pipeline management
- Upselling strategies
- Territory management
- Data-driven decision making
- Customer relationship management
- Strategic planning
- Key relationship development
- Consultations
Accomplishments
Demonstrated multiple quarters as the top Technical sales rep at Dell Technologies. I've been able to surpass my quota goals while offering my customers a great relationship that I've built over three years.
While at Marriott I was Valedictorian of my class and also offered a great experience to my customers while meeting quote expectations.
Timeline
Major Account Executive
Charter Communications, Spectrum
07.2024 - Current
Senior Technical Sales Representative
Dell Technologies
06.2018 - 08.2024
Customer Service Representative
Telus International
02.2017 - 08.2017
Customer Service Representative
Marriott International
05.2016 - 02.2017
Cashier/Front desk associate
HEB
01.2015 - 11.2015
Best Buy
06.2014 - 01.2015
Taco Bell
02.2010 - 06.2014
Diploma - undefined
Vista Ridge Highschool
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