Tiffny Palmore
Columbia,SC
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Engaging appointment setter with several years of experience in telemarketing. Successful at modern persuasion tactics and salesmanship. Dedicated to individualized customer service and company growth.
Overview
18
18
years of professional experience
Work History
Appointment Setter/Data Entry Clerk
Lexington Health Care
Columbia, SC
09.2022 - Current
- Followed up with customers after scheduled appointments were completed.
- Tracked call metrics such as number of calls made, duration of calls.
- Developed and maintained relationships with potential customers through phone conversations.
- Collected data related to customer feedback on products or services offered by the company.
- Performed other duties assigned by management team members.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
Medical Care Assistant
Care Givers on Demand
Columbia, SC
11.2017 - 09.2021
- Maintained a clean, safe and comfortable environment for the patients.
- Observed patients' behavior, reported any changes in condition to medical staff members and documented observations in patient records.
- Reported changes in patient's condition to supervisor or charge nurse immediately.
- Answered patient calls promptly and assisted with their needs or directed them to appropriate personnel.
- Conducted educational sessions on topics related to health care for both patients and families.
Store Relief Manager
Public Storage
Columbia, SC
09.2018 - 02.2020
- Created detailed reports outlining progress on projects, budget projections, staffing needs.
- Organized team building activities designed to foster collaboration among team members.
- Managed day-to-day operations in accordance with established budgets and timelines.
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Performed daily inspections of the facility to identify any potential safety concerns or operational problems.
- Identified opportunities for improvement in existing systems and processes and implemented changes accordingly.
Customer Service Desk Cashier
Sam's Club
Columbia, SC
06.2015 - 11.2018
- Maintained an organized workspace to ensure efficient processing of transactions.
- Performed opening and closing duties including counting money in the register drawer and reconciling discrepancies if any.
- Balanced cash drawers at the end of each shift.
- Identified opportunities for improvement in customer service processes.
- Verified age requirements for purchases involving alcohol or tobacco products.
- Greeted customers and provided excellent customer service.
- Provided assistance to co-workers as needed during peak hours or when short staffed.
Lead Cashier/Crew Trainer
Chick-fil-A
Columbia, SC
09.2010 - 10.2015
- Assisted with training new cashiers in departmental operations and procedures.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Conducted weekly inventory checks to ensure product availability for customers.
- Greeted customers and provided excellent customer service.
- Responsible for opening and closing registers accurately according to established procedures.
Cashier Team Lead
McDonald's
Columbia, SC
04.2006 - 02.2010
- Trained new cashiers on proper use of registers and store policies.
- Ensured compliance with all safety regulations while performing tasks.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Improved customer experience while moving swiftly. Keeping my work place neat and in order. Improving my personal skills with all people.
Assistant Grocery Store Manager
Winn Dixie Grocery Store
Montgomery, AL
05.2006 - 03.2008
- Maintained accurate records of daily sales transactions using POS systems.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Managed an leading team of 35 people from various backgrounds.
- Help with customer concerns and make sure they have a pleasant experience to return.
- Create monthly and yearly target goals for Departments.
- Provided guidance and support to team members as needed.
Education
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2025
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2006
Skills
- Computer Skills
- Customer Service
- Positive Attitude
- Overcoming Objections
- Telephone Etiquette
- Calendar Management
- Scheduling appointments
- Time Management
- Outgoing and Friendly
Languages
English
Full Professional
Custom
- 1 Reference Charlotte Crisp 803-722-9038
- 2 Reference Audrey Young 803-463-0464
- 3 Reference Sharon Paige 803-530-7263
Timeline
Appointment Setter/Data Entry Clerk
Lexington Health Care
09.2022 - Current
Store Relief Manager
Public Storage
09.2018 - 02.2020
Medical Care Assistant
Care Givers on Demand
11.2017 - 09.2021
Customer Service Desk Cashier
Sam's Club
06.2015 - 11.2018
Lead Cashier/Crew Trainer
Chick-fil-A
09.2010 - 10.2015
Assistant Grocery Store Manager
Winn Dixie Grocery Store
05.2006 - 03.2008
Cashier Team Lead
McDonald's
04.2006 - 02.2010
Ultimate Medical Academy - Clearwater
High School Diploma -
Jefferson Davis High School
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