Tiffonee Young
Toledo,Ohio
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Front Office Operations Manager/Rooms Division Manager
Radisson Hotel
Toledo, OH
11.2016 - 12.2021
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Standardized office structures and processes to promote collaboration and increased performance.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
VP of Operations and Assistant
Catherine Production Company Inc
01.2008 - Current
- Prepared and proofread reports detailing operations activities.
- Gathered, organized and modeled data to assist management in making key decisions.
- Managed and maintained file system covering expenses, reports and support documentation.
- Utilized Microsoft Office regularly to complete job tasks, developing advanced proficiency.
- Built and maintained relationships with affluent club members and guests.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Front Office Manager
Radisson At University of Toledo
01.2016 - 01.2021
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Delivered performance reviews, recommending additional training or advancements.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Consumables Assistant Manager
Walmart
01.2015 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Compiled financial data to comply with budget.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Mentored team members to enhance professional development and accountability in workplace.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Overnight Manager
Walmart
01.2014 - 01.2015
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Supervised personnel working overnight in total store operations to support safe operation and maximize productivity efficiencies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Fashion and Home lines Assistant Manager
Walmart
01.2013 - 01.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Compiled financial data to comply with budget.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Operations Manager
Walmart
01.2012 - 01.2013
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Developed systems to track and log work issues.
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed operations reports to understand numbers and trends.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Evaluated suppliers to maintain cost controls and improve operations.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Hardlines Assistant Manager
Walmart
01.2011 - 01.2012
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained financial accuracy when handling over $80,000 in revenue each day.
- Supervised and performed human resource management functions for over 300 subordinates.
- Managed overstocking, restocking and inventory control procedures during Day and Overnight shift.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Provided management oversight and operational control of assigned programs valued at $10,000.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Recruited and developed employees for 25 departments.
Merchandise Supervisor
Home Living and Furniture, Walmart
01.2008 - 01.2011
- Trained, mentored and oversaw team members to drive performance and sales excellence.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Utilized both upselling and down-selling strategies to maximize profits.
- Established clear sales goals and motivated staff to meet objectives.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Reorganized displays to match updated planograms.
- Upheld company merchandise standards with all displays and promotions.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Oversaw inventory counts each daily to maintain stock records and account for shrinkage.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
Department Manager
HBA and Cosmetics, Walmart
01.2007 - 01.2008
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Communicated with managers of other departments to maintain transparency.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Prepared annual budgets with controls to prevent overages.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Claims Assistant
Walmart
01.2006 - 01.2007
- Logged, allocated and managed claims.
- Prepared files, letters and notices.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Created and updated Excell tracking spreadsheets.
- Worked productively in fast-moving work environment to process large volumes of claims wi th 100% accuracy.
Education
ICD-9 Coding Certificate Phlebotomy Certificate – 4 Years of Experience - ICD-9 Coding/Phlebotomy Certificate
Mercy College
Toledo, OH06.2000
Diploma - Data Entry/Clerk Typist
Four-C Business College
Waco, TX05.1992
P.A - undefined
Waco High School
1991
Skills
- Special Skills:
- MS Excel, MS Word, MS PowerPoint, OneNote
- Typing 40WPM
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Excellent Communication
- OPERA PMS
- OPERA Cloud
- OPERA Express
- ONQ
Certification
- Licensed STNA - 20 Years
Timeline
Front Office Operations Manager/Rooms Division Manager
Radisson Hotel
11.2016 - 12.2021
Front Office Manager
Radisson At University of Toledo
01.2016 - 01.2021
Consumables Assistant Manager
Walmart
01.2015 - 01.2016
Overnight Manager
Walmart
01.2014 - 01.2015
Fashion and Home lines Assistant Manager
Walmart
01.2013 - 01.2014
Operations Manager
Walmart
01.2012 - 01.2013
Hardlines Assistant Manager
Walmart
01.2011 - 01.2012
VP of Operations and Assistant
Catherine Production Company Inc
01.2008 - Current
Merchandise Supervisor
Home Living and Furniture, Walmart
01.2008 - 01.2011
Department Manager
HBA and Cosmetics, Walmart
01.2007 - 01.2008
Claims Assistant
Walmart
01.2006 - 01.2007
ICD-9 Coding Certificate Phlebotomy Certificate – 4 Years of Experience - ICD-9 Coding/Phlebotomy Certificate
Mercy College
Diploma - Data Entry/Clerk Typist
Four-C Business College
P.A - undefined
Waco High School
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