Tiffoni D. Turner

• Manages a team of Medical Assistants and ancillary clinical staff at multiple clinical sites, ensuring that policies and procedures set by HRSA and Joint Commission are followed and upheld by clinical staff, negotiates and enforces internal policies. Recruited and hired Medical Assistants, coordinated team meetings, and attended extended leadership meetings. Set work schedules and ordered clinic supplies. Provides conflict resolution, and general staff oversight; Provide training upon request and schedules mandatory trainings per county, state, and federal guidelines. Acts as a liaison between executive team and clinical staff. Performs patient assessments, vital signs, medication administration through injections, oral, and inhalant methods. Monitored day-to-day clinic operations through audits and on-site assessments to ensure compliance and address operational challenges.
• Led nursing staff to ensure high standards of patient care and safety protocols.
• Developed and implemented training programs for new nursing personnel.
• Streamlined patient admission processes to enhance operational efficiency.

• Established and cultivated strong community presence, contributing to increased account utilization. Met and exceeded goals determined by VP of Marketing; Provided patient education to prospective patients and family members at bedside of all Birmingham hospitals prior to facility admission; Nurtured relationships with key decision makers and influencers in Birmingham's healthcare sector.
• Developed and executed marketing campaigns to enhance brand visibility and engagement.
• Collaborated with cross-functional teams to ensure alignment on marketing strategies and goals.
• Analyzed market trends and consumer feedback to refine promotional efforts and improve outreach.

• Performed vital signs, patient assessment, EHR charting, tube feeding, ADLs (Activities of Daily Living), provided oversight for Nursing Assistants, scheduled Nursing assistants daily assignments, medication administration, establishing a compassionate environment and promoting patient independence.
• Supervised nursing staff to ensure high-quality patient care and compliance with healthcare regulations.
• Developed and implemented patient care plans, adapting to individual needs and conditions.
• Trained and mentored new nurses, fostering a collaborative team environment and enhancing skill levels.

• Delivered services for VBC members, including Medicare and Medicaid reviews, care resources, and SDOH assessments. Coordinated community service events to engage VBC members for community service events, assisted patients with Patient Assistance forms, acted as a liaison between the physician, patient, and insurance brokers / captive agents.
• Resolved member inquiries by providing accurate information and guidance on health plans.
• Assisted in onboarding new members, ensuring seamless integration into services offered.
• Collaborated with cross-functional teams to enhance member service processes and improve satisfaction.

• Summa Cum Laude Graduate
• First President of Mu Alpha Theta (Criminal Justice Honor Society)
• Highest GPA Honor in Criminal Justice Program
• 3.92 GPA

• Practical Nursing Graduate
• Multi-State Licensed Practical Nurse 2-059566 (Current Compact Licensure)
• Currently enrolled in the Alabama Board of Nursing Leadership Institute (Final Tier)

Aura Literary Arts Submission

• 3.7 GPA
• National Society of Leadership and Success Member
• Honoree of UAB Student Spotlight (2026)
• Honoree of Spotlight article published in ASPPH Friday Newsletter