Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tiffoni Michelle Clark

Frankfort,KY

Summary

To obtain an administrative position that utilizes my expertise and knowledge of project management and office operations.

Overview

30
30
years of professional experience

Work History

Administrative Assistant

Upward Bound, Kentucky State University
06.2024 - Current
  • Assists in the coordination and completion of special projects as appropriate.
  • Coordinates fiscal activities and maintains accounts for the Director of Upward Bound.
  • Creates, composes, and edits technical and/or administrative correspondence and documentation; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.
  • Leads and guides the work of staff and/or student employees, as appropriate; may participate in training and evaluate sessions.
  • Organizes, facilitates, and follows up on issues related to the division, as required.
  • Oversees and administers the day-to-day activities of the office; may assist in developing policies, procedures, and systems which ensure productive and efficient office operation.
  • Provides administrative support for the Director, to include managing the schedule/calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors, and working with administrative problems and inquiries as appropriate.
  • Provides assistance and support in areas such as, project planning, development and execution of stated goals and objectives.
  • Researches information, compiles statistics, and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.
  • Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required.
  • Utilizes knowledge and understanding of underlying operational issues to assist in administrative problem-solving including planning, developing, and implementing projects and programs. Manages extremely confidential and sensitive data/information securely.

Resource Management Analyst

Cabinet for Health and Family Services, Child Support Enforcement
01.2011 - 11.2021
  • Served as team lead on the training development of customer service website.
  • Served as liaison between CSE and project vendors on information needs of information systems staff.
  • Reviewed, evaluate and edit general design documents, matrix traceability documents and meeting minutes.
  • Assisted in preparation of project updates submitted to executives.
  • Served as initiative lead on customer service web portal.
  • Facilitated problem resolution between programmers and information systems staff.
  • Assisted in coordination of training facilities, communications and materials for trainings and projects.
  • Provided troubleshoot assistance to customers on website login.
  • Participated in discussion on customer website design and requirements.
  • Maintained the Kentucky Child Support Interactive website. (Updates publications and web contents).
  • Processed electronic payments for customers.
  • Served as lead on the technical support help desk for Child Support Interactive Website.

Internal Policy Analyst

Cabinet for Health and Family Services, Division of Child Support
11.2004 - 01.2011
  • Defined program objectives.
  • Researched, investigate and analyze policies.
  • Drafted and amend administrative regulations.
  • Processed improvement research and planning.
  • Policy and procedure development, reviewed and analyzed.
  • Reviewed administrative regulations, statutes or proposed legislation and identify agency and program impact.

Revenue Program Officer

Revenue Cabinet
07.2002 - 11.2004
  • Processed amended returns.
  • Reviewed and analyzed tax returns for accuracy.
  • Assisted taxpayers in completing tax documents.
  • Researched and interpreted tax laws, regulations and policies.
  • Prepared memoranda, reports and other correspondence.

Purchasing Technician

Division of Contracting & Administration
09.1995 - 06.2002
  • Awarded contracts to low bid contractors.
  • Read bids during formal open public bid process.
  • Advertised construction projects at opening of bid process.
  • Assisted with proposal writing for construction jobs being placed for bid.

Education

Bachelor of Arts - Public Administration, Minor in Spanish

Kentucky State University
Frankfort, KY
12.2001

Skills

  • Project leadership
  • Policy and procedure development, review and analysis
  • Research, investigations, and analysis experience
  • Problem solving and identification
  • Process efficiency
  • Financial analysis
  • Ability to work under pressure

Affiliations

  • Alpha Kappa MU National Honor Society
  • Member
  • Delta Sigma Theta Sorority, Inc.
  • Financial Secretary 2016-2020
  • Emergency Response Team State Coordinator (State of Kentucky)
  • Vice-President of Frankfort Alumnae Chapter 2023 - present

Timeline

Administrative Assistant

Upward Bound, Kentucky State University
06.2024 - Current

Resource Management Analyst

Cabinet for Health and Family Services, Child Support Enforcement
01.2011 - 11.2021

Internal Policy Analyst

Cabinet for Health and Family Services, Division of Child Support
11.2004 - 01.2011

Revenue Program Officer

Revenue Cabinet
07.2002 - 11.2004

Purchasing Technician

Division of Contracting & Administration
09.1995 - 06.2002

Bachelor of Arts - Public Administration, Minor in Spanish

Kentucky State University

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Tiffoni Michelle Clark