Tifnee Saunders

Multiple front office duties including , answering phones,scheduling appointments, taking messages, and responding to emails. I assist the Doctor in treatment planning and collect copays as needed.

• Verifying Dental insurance and getting a breakdown of their benefits. I also enter insurance and help process claims. (Dentrix Softwear)
• Maintain a clean reception area to promote positive, professional environment for all patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Organize paperwork such as charts and reports for office and patient needs.
• Schedule, reschedule, and cancel appointments for dental patients and office needs.
• Provide excellent customer service and communication to create positive experiences and build patient trust.

I was the front desk admin for a Taxes & Accounting office

• Interacted with customers by phone, email, or in-person to provide information about their taxes and accounting needs.
• Scheduled, coordinated and confirmed appointments and meetings with the CPA's.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Maintained complete records of client tax returns and supporting documentation.
• Helped prep and file tax returns for clients in various industries.
• Collected and processed payments for all services rendered. Made deposits to bank and ran monthly AR reports. Made phone calls and sent statements out to current and past clients regarding balances.

Please ask me for personal and work REFERENCES.