Tifni Latham
7921 Wildcat Run Lane,IN
Summary
Forward-thinking Sr. Supervisor with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
17
17
years of professional experience
Work History
Senior Supervisor
Quest Diagnostics
Indianapolis, IN
08.2021 - Current
- Trained new personnel on proper job functions and safety protocols.
- Created an environment that fosters professional growth among employees.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Maintained accurate records of employee attendance, absences, overtime.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Provided leadership and guidance to a team of 45+ employees.
- Analyzed data to identify trends or opportunities for improvement.
- Addressed conflicts between staff members in a timely manner.
- Managed disciplinary actions when necessary while maintaining fairness.
- Identified areas for process improvement within the department.
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust, and win loyalty to promote continued business.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Completed a multi-million dollar Payroll timely and accurately.
- Led calls on effective leadership and emotional intelligence.
- Handled operations for a total of 26 facilities, including 19 IOPs and 7 PSCs.
- Worked alongside upper management and Community Network to create a mobile phlebotomy department.
- Collaborated with the Indiana Pacer's Basketball Association, surpassing franchise requirements.
- Facilitated the development of new group leads and supervisors through training
Supervisor
Quest Diagnostics
Indianapolis, IN
08.2019 - 08.2021
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 45+ employees in daily operations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Billing/Front Office Manager
Central Indiana Allergy
03.2016 - 06.2019
- Brought billing department current within 6 months of hire.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Developed strategies for improving collections performance while reducing bad debt write-offs.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Reviewed and verified benefits and eligibility with speed and precision.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Recruited qualified candidates for open positions within the practice when necessary.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Monitored inventory levels of supplies necessary for daily operations of the office.
Denial Manager
St. Vincent CBO
03.2015 - 03.2015
- Managed denial process by tracking and responding to denied claims, while ensuring accurate patient records and insurance details.
- Sent medical records, appeals, and corrected claims when necessary.
- Provided assistance in completing forms related to medical billing and reimbursement processes.
- Maintained updated knowledge of changes in healthcare regulations that impact the medical billing process.
- Utilized medical billing software to track and manage denied claims efficiently.
- Reviewed and entered medical billing data into the appropriate computer system.
Receptionist
St. Francis Rehabilitation Services
09.2013 - 03.2015
- Maintained accurate patient records and documented payments by applying them to accounts. Verified eligibility of patients for services.
- Obtained necessary authorizations, referrals, and pre-certifications.
- Provided quick and efficient patient check-in and check-out services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
Inpatient and outpatient Phlebotomist
Alverno Clinical Labs
08.2012 - 09.2013
- Processed samples accurately and efficiently.
- Performed venipuncture and other blood collection procedures according to established standards.
- Prepared specimens for transport to external laboratories.
- Responded quickly and effectively to emergency situations.
- Maintained a clean, safe, and organized work environment.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Advanced Phlebotomist/Preceptor
Indiana Blood Center
09.2007 - 12.2010
- Entered and recorded patient demographics and vital signs, adhering to donor guidelines and state regulations.
- Obtained units of whole blood by skillfully drawing tubes of blood with 22 gauge and butterfly needles
- Managed the operation of platelet, plasma, and RA machines.
- Provided guidance and support to newly hired staff members following their initial training.
- Provided guidance and support while addressing any issues encountered during the training period.
Education
Bachelor Degree - Health And Human Services
University Of Arizona Global
12-2024
Associates Degree - Applied Science
MedTech College
Greenwood05.2015
Skills
- 12 years customer service
- 7 years management experience
- 12 years phlebotomy experience
- 5 years front office experience
- 4 years billing and coding experience
- Proficient Microsoft Office experience
- Schedule development
- Complex Problem-Solving
- Verbal/written communication
- Self-Directed
- Problem Resolution
References
References available upon request.
Timeline
Senior Supervisor
Quest Diagnostics
08.2021 - Current
Supervisor
Quest Diagnostics
08.2019 - 08.2021
Billing/Front Office Manager
Central Indiana Allergy
03.2016 - 06.2019
Denial Manager
St. Vincent CBO
03.2015 - 03.2015
Receptionist
St. Francis Rehabilitation Services
09.2013 - 03.2015
Inpatient and outpatient Phlebotomist
Alverno Clinical Labs
08.2012 - 09.2013
Advanced Phlebotomist/Preceptor
Indiana Blood Center
09.2007 - 12.2010
Bachelor Degree - Health And Human Services
University Of Arizona Global
Associates Degree - Applied Science
MedTech College
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