Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Nathaniel Frisby

Claymont,DE

Summary

Dynamic professional with extensive experience in operations management, customer service, and team leadership. Proven ability to drive process improvements, optimize team performance, and deliver exceptional service in high-volume environments. Skilled in managing projects, building strong client relationships, and leading teams to achieve business goals. Highly adaptable with a strong work ethic and excellent communication skills. Seeking a challenging role that offers opportunities for advancement and impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barber Apprentice

Polished Barber Company
Claymont, DE
09.2023 - Current
  • Greeted customers, provided services and answered questions in a friendly manner.
  • Ensured compliance with local health regulations while performing work tasks.
  • Accurately recorded customer information into the database system.
  • Learned advanced barbering skills such as beard trims and shaping facial hair styles.
  • Communicated effectively with colleagues to ensure smooth workflow during busy periods.
  • Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Managing Co-Owner

Royal Butterflies Candies & Gifts
Claymont, DE
08.2017 - Current
  • Coordinated product launches by developing strategies for pricing, promotion, and distribution.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Negotiated contracts with vendors, suppliers, customers.
  • Conducted market research studies to identify trends and opportunities.
  • Implemented cost reduction measures while maintaining quality standards.
  • Developed a comprehensive training program for new employees.
  • Supervised staff members and evaluated their performance regularly.
  • Managed day-to-day operations of the business including staffing schedules.
  • Analyzed customer feedback to improve service quality.

Administrative Assistant

GENETWORx
Bear, DE
01.2020 - 05.2022
  • Managed office supplies inventory and placed orders when necessary.
  • Managed database systems containing customer contact information.
  • Ensured compliance with safety regulations during sampling operations.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Audited medical records in order to ensure compliance with HIPAA regulations.

Sales Associate

BoxLunch
Newark, DE
06.2020 - 08.2021
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Developed trusting relationships with customers by making personal connections.

Education

Associate of Arts - Culinary Arts

The Culinary School - Food Bank of Delaware
Newark
12-2019

Skills

  • Financial Management
  • Complex Problem-Solving
  • Customer Relationship Management
  • Quality Assurance
  • Workflow Optimization
  • Organizational Skills
  • Adaptability and Flexibility
  • Effective Communication

Affiliations

  • Volunteering
  • Creative Writing
  • Published Author
  • Business Owner
  • Dance Instructor

Certification

  • ServSafe
  • Professional Certificate in Customer Service

Timeline

Barber Apprentice

Polished Barber Company
09.2023 - Current

Sales Associate

BoxLunch
06.2020 - 08.2021

Administrative Assistant

GENETWORx
01.2020 - 05.2022

Managing Co-Owner

Royal Butterflies Candies & Gifts
08.2017 - Current

Associate of Arts - Culinary Arts

The Culinary School - Food Bank of Delaware

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Nathaniel Frisby