Summary
Overview
Work History
Education
Skills
Volunteercommunityinvolvement
Keypersonalattributes
Timeline
Generic

Tiganne Thompson

Annapolis

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist/Shampoo Technician

Vaughn Dianna Salon and Spa
05.2024 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Office Assistant

Luminis Health
01.2024 - 08.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Patient Services

Anne Arundel Medical Center
04.2023 - 12.2023
  • Worked directly with the patients’ that come to the hospital
  • Sanitation and Cleanliness
  • Diet orders, Meal Preparation
  • Nutritional Values
  • Physical strength and growth
  • Assisted with support and improve health by providing expert nutrition support
  • Assess patients nutrition health
  • Help provide the best experiences for patients with their stay at Anne Arundel Medical Center

Food Services

Ginger Cove
10.2020 - 11.2023
  • Assist residents with daily food habits and ordering from a menu
  • Monitor healthy eating habits and what is best for residents
  • Sanitize and wipe down tables and chairs after every seating
  • Draft verbal and written ideas to make the food and nutrition department better

Receptionist

AboutFace
02.2022 - 03.2022
  • Processed insurance claims and verifications through specialized billing software.
  • Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.

Front Desk Agent, Food Server

Hilton Garden Inn
01.2018 - 01.2020
  • Managed the front desk area
  • Constantly providing customer service for parties checking in and out
  • Managed the guest gift shop located in the lobby
  • This potion at the hotel was a great experience of me being cross trained to many things
  • Most importantly I exercised customer service the entire time

Education

Anne Arundel Community College

Skincare

Cortiva Institute
Linthicum Heights, MD
03-2022

High School -

Annapolis High School
01.2016

Skills

  • Customer service
  • High-frequency machine use
  • Multitasking and organization
  • Extractions and pore cleansing
  • Customized skincare plans
  • Sanitization
  • Sanitation maintenance
  • Skincare product sales
  • Social media marketing
  • Eyebrow shaping and tinting
  • Spa retail sales
  • Scheduling
  • Infection control
  • Esthetics
  • Waxing and threading

Volunteercommunityinvolvement

  • 2017, Mayor Gavin Buckley’s Transition Team Leader, Infrastructure Team Leader, Human Services Team Leader, Public Safety Team Leader
  • 2016, Campaign Supporter, Supported my friend in his campaign to be the youngest candidate for City Council in the City of Annapolis.

Keypersonalattributes

  • 4 years of Medical Receptionist experience
  • Excellent communicator and leader
  • Organized and diligent project manager
  • Service-oriented focus in the community
  • Experience working with different ethnic groups, all cultures, and races
  • Commitment and passion for systemic change and strengthening communities

Timeline

Front Desk Receptionist/Shampoo Technician

Vaughn Dianna Salon and Spa
05.2024 - 10.2024

Office Assistant

Luminis Health
01.2024 - 08.2024

Patient Services

Anne Arundel Medical Center
04.2023 - 12.2023

Receptionist

AboutFace
02.2022 - 03.2022

Food Services

Ginger Cove
10.2020 - 11.2023

Front Desk Agent, Food Server

Hilton Garden Inn
01.2018 - 01.2020

Anne Arundel Community College

Skincare

Cortiva Institute

High School -

Annapolis High School

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Tiganne Thompson