Tiganne Thompson
Annapolis
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Shampoo Technician
Vaughn Dianna Salon and Spa
Annapolis, MD
05.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Office Assistant
Luminis Health
Annapolis, MD
01.2024 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Patient Services
Anne Arundel Medical Center
04.2023 - 12.2023
- Worked directly with the patients’ that come to the hospital
- Sanitation and Cleanliness
- Diet orders, Meal Preparation
- Nutritional Values
- Physical strength and growth
- Assisted with support and improve health by providing expert nutrition support
- Assess patients nutrition health
- Help provide the best experiences for patients with their stay at Anne Arundel Medical Center
Food Services
Ginger Cove
10.2020 - 11.2023
- Assist residents with daily food habits and ordering from a menu
- Monitor healthy eating habits and what is best for residents
- Sanitize and wipe down tables and chairs after every seating
- Draft verbal and written ideas to make the food and nutrition department better
Receptionist
AboutFace
Annapolis, MD
02.2022 - 03.2022
- Processed insurance claims and verifications through specialized billing software.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Agent, Food Server
Hilton Garden Inn
01.2018 - 01.2020
- Managed the front desk area
- Constantly providing customer service for parties checking in and out
- Managed the guest gift shop located in the lobby
- This potion at the hotel was a great experience of me being cross trained to many things
- Most importantly I exercised customer service the entire time
Education
Anne Arundel Community College
Skincare
Cortiva Institute
Linthicum Heights, MD03-2022
High School -
Annapolis High School
01.2016
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Sanitation maintenance
- Skincare product sales
- Social media marketing
- Eyebrow shaping and tinting
- Spa retail sales
- Scheduling
- Infection control
- Esthetics
- Waxing and threading
Volunteercommunityinvolvement
- 2017, Mayor Gavin Buckley’s Transition Team Leader, Infrastructure Team Leader, Human Services Team Leader, Public Safety Team Leader
- 2016, Campaign Supporter, Supported my friend in his campaign to be the youngest candidate for City Council in the City of Annapolis.
Keypersonalattributes
- 4 years of Medical Receptionist experience
- Excellent communicator and leader
- Organized and diligent project manager
- Service-oriented focus in the community
- Experience working with different ethnic groups, all cultures, and races
- Commitment and passion for systemic change and strengthening communities
Timeline
Front Desk Receptionist/Shampoo Technician
Vaughn Dianna Salon and Spa
05.2024 - 10.2024
Office Assistant
Luminis Health
01.2024 - 08.2024
Patient Services
Anne Arundel Medical Center
04.2023 - 12.2023
Receptionist
AboutFace
02.2022 - 03.2022
Food Services
Ginger Cove
10.2020 - 11.2023
Front Desk Agent, Food Server
Hilton Garden Inn
01.2018 - 01.2020
Anne Arundel Community College
Skincare
Cortiva Institute
High School -
Annapolis High School
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