Tiger Isaacs
Geek Squad
Nashua
1
Certification
9
years of professional experience
Computer Science Student building practical IT support skills through repair, consultation, and service documentation. Supports computer diagnostics, malware removal, data backup and transfer, and PC setup while translating customer needs into clear repair steps. Holds a Certified Apple Repair Technician credential and applies hardware knowledge to custom PC builds and part recommendations.
Work History
Career Break to Full-Time Student
9 Months- Pursuing a Bachelor's in Computer Science from Western Governors University
Advanced Repair Agent
11 Months- Primary responsibilities include repair for clients' computers involving computer diagnostics, malware removal, data backup/transfers, software installs, and PC setups.
- Certified Apple Repair technician.
- Assembled custom PC builds and recommended parts based on client budgets and needs to enhance user experience.
- Managed dual responsibilities as Repair Technician and Consultation Agent, leveraging prior experience to provide effective support..
Consultation Agent
10 Months- Identified and resolved computer-related issues, sold memberships and services to customers, generated service orders for Advance Repair Agents, tested returned items for functionality, and maintained organization in the precinct's front area.
- Provided technical support for customers via phone, email, and in-person consultations.
- Resolved complex hardware and software issues using diagnostic tools and problem-solving techniques.
- Trained new agents on customer service protocols and troubleshooting processes.
Pharmacy Technician
5 Months- Filled medications accurately, interacted with patients to provide service, confirmed prescription pick-up/drop-off, and maintained sterile, organized workplace.
- Certified Pharmacy Technician.
- Processed prescription orders accurately and efficiently to meet patient needs.
- Managed inventory levels, ensuring optimal stock availability and reducing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Pharmacy Technician
2 Years 5 Months- Responsible for contacting patients, doctors and medical offices over the phone regarding prescriptions.
- Used RX30 an enterprise software for processing said prescriptions and insurance claims.
- Other duties included ordering and stocking medications and OTC packing and shipping prescriptions, delivering medications to patients and maintaining sterility.
Sales Associate
2 Years 4 Months- Daily tasks included stocking, consulting for various art supplies based on customers' need, maintenance of the store including open/close responsibilities.
- Operated POS efficiently to facilitate smooth transactions.
Education
B.S - Computer Science
Currently enrolled courses
High School Diploma
Skills
Computer diagnostics
Malware removal
Data backup & transfer
Software installation
Pc setup
Windows troubleshooting
Custom pc builds
Parts selection
Hardware troubleshooting
Prescription processing
Service order documentation
Customer support
Technical consultation
Phone support
Inventory stocking
POS operation
Certification
- Google IT Support Specialist Certificate
- Certified Apple Repair technician.
- Certified Pharmacy Technician.
Timeline
Career Break to Full-Time Student
11.2025 - CurrentRead More
Advanced Repair Agent
Geek Squad
11.2024 - 10.2025Read More
Consultation Agent
Geek Squad
10.2023 - 08.2024Read More
Pharmacy Technician
CVS Pharmacy
04.2023 - 09.2023Read More
Pharmacy Technician
A&S Pharmacy
08.2020 - 01.2023Read More
Sales Associate
Jerry's Artarama
08.2017 - 12.2019Read More
Wilton High School
High School Diploma
Read More
Western Governor's University
B.S from Computer Science
Read More