Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tigist Admassou

Dallas,TX

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

15
15
years of professional experience

Work History

Head Cashier

CVS Pharmacy
09.2008 - Current
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Led cashiers and associates in providing thoughtful customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Educated employees on register use, merchandising, and customer service.
  • Processed refunds and exchanges in accordance with company policy.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Cashier

Bed Bath & Beyond
09.2021 - 07.2022
  • Counted money in drawers at beginning and end of each shift.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Processed customer orders and accurately handled payment transactions.

E Commerce

Kroger
01.2021 - 04.2021
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.

Banquet

Omni Hotels & Resorts
06.2019 - 03.2020
  • Contributed to increased revenue through upselling menu items and additional services during events.
  • Streamlined communication between kitchen staff and servers to ensure timely delivery of meals during events.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized banquet areas, contributing to a positive guest experience.
  • Maintained clean and safe work environment.

Machine Operator

Qorvo Inc - Volt Staffing
01.2018 - 01.2019
  • Operated machining equipment safely with team of operators.
  • Contributed to reduced waste generation by implementing recycling initiatives within the workspace.
  • Operated multiple machines simultaneously to meet production requirements.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

High School Diploma -

Carlos Rosario Charter School
1100 Harvard ST NW
05.2010

High School Diploma -

Entoto Vocational
Ethiopia
06.1997

Skills

  • Store opening/closing procedures
  • POS System
  • Customer Service
  • Cleaning and sanitizing
  • Cash Drawer Balancing
  • Product restocking
  • Upselling
  • Shift Scheduling
  • Refunds and exchanges
  • Product Location
  • Inventory Stocking
  • Adaptable and Flexible
  • Opening and closing procedures
  • Reliable and Responsible
  • Price Identification
  • Customer Assistance
  • Price Verification
  • Honest and Dependable
  • Policies and Procedures
  • Workplace Safety
  • Customer Transactions
  • Punctuality
  • Stock replenishment
  • Verbal/written communication
  • Punctual and Reliable
  • Customer Relations
  • Basic Mathematics
  • POS Systems
  • Return and Exchange Processing
  • Cashier training
  • Cycle Counts
  • Cash Handling
  • Till Counting
  • Multi-tasking skill
  • Positive Attitude
  • Cash Register Operation
  • Credits and Refunds
  • Online Order Picking
  • Returns processing
  • Merchandising
  • Order Taking
  • Call Response and Transfer
  • Store merchandise stocking
  • Customer Focus
  • Refund handling

Timeline

Customer Service Cashier

Bed Bath & Beyond
09.2021 - 07.2022

E Commerce

Kroger
01.2021 - 04.2021

Banquet

Omni Hotels & Resorts
06.2019 - 03.2020

Machine Operator

Qorvo Inc - Volt Staffing
01.2018 - 01.2019

Head Cashier

CVS Pharmacy
09.2008 - Current

High School Diploma -

Carlos Rosario Charter School

High School Diploma -

Entoto Vocational
Tigist Admassou