Tigist Gulma
Sales Association
Glen Burnie,MD
Summary
Highly experienced Sale Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
Meadow Park Long Term Care
Catonsville, MD
05.2020 - Current
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications to patients and remained vigilant for negative side effects.
- Turned and repositioned patients to prevent bedsores.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Sales Associate
Family Clothesline
Baltimore MD / Addis Abebe, MD
08.2018 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Managed over 30 customer call per day and increased Sales by 20 %
Shift Manager
Independent Can Company
Belcamp Md , MD
03.2012 - 05.2014
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Increased
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Managed schedules, accepted time off requests and found coverage for short shifts
Shift Manager
McDonald's
Belcamp, MD
05.2008 - 01.2014
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Kept employees operating productively and working on task to meet business and customer needs
- Excelled in every store position and regularly backed up front-line staff
- Customer Service Technical Skills and large amount of money Handling. Payrollayroll , inventory , Bank Deposit, ordering of Supplies , Termination , Hiring , and Budgeting.
- Supervised employees and oversaw quality compliance with company standards for food and services
- Trained and mentored new employees to maximize team performance
Education
Bachelor of Science - Information Technology
Mekelle University
Ethiopian 03.2009
Skills
- Teamwork and Collaboration
- Customer Needs Assessment
- Ordering and Purchasing
- Seasonal Promotions
- Selling Price Recommendations
- Invoice Payment Authorization
- Markdown Rate Recommendations
- Store Management
- Sales Expertise
- Maintaining Clean Work Areas
- Consumer Trends
- New Merchandise Presentation
- Logs management
- Ingestion instruction
Certification
- CSP - Certified Sales Professional
- Mule Soft Certified Developer
Timeline
Certified Medication Aide
Meadow Park Long Term Care
05.2020 - Current
Sales Associate
Family Clothesline
08.2018 - 04.2021
Shift Manager
Independent Can Company
03.2012 - 05.2014
Shift Manager
McDonald's
05.2008 - 01.2014
Bachelor of Science - Information Technology
Mekelle University
- CSP - Certified Sales Professional
- Mule Soft Certified Developer
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