Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIGIST JACKSON

Clarksville,TN

Summary

Dedicated Driver focused on satisfying passengers with fast, professional service. Runs smooth, efficient routes without issue to meet schedules and exceed expectations. Understands DOT rules and basic vehicle maintenance.

Overview

21
21
years of professional experience

Work History

Uber Partner

UBER
CLARKSVILLE, TN
09.2023 - Current
  • Maintained valid driver's license at all times according to state regulations.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Adhered to local driving laws while transporting passengers safely from point A to point B.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Followed company policies and procedures related to driver conduct on the road.
  • Accepted payment from customers through cash, credit cards, or mobile payments.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Achieved consistently high customer scores due to exceptional service.
  • Drove passengers from pick-up points to deliver to destination.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Balanced multiple priorities during peak hours to maximize earnings and efficiency.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

GOODWILL

CUSTOMER SERVICE CASHIER
CLARKSVILLE , TN
04.2016 - 05.2021
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.

Customer Service Sales Representative

MONTANA SERVICES
KUWAIT, KUWAIT
04.2005 - 03.2012
  • Assisted customers with navigating website for product selection purposes.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Educated customers on product features and benefits.
  • Suggested additional products or services that may benefit the customer's needs.
  • Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
  • Adhered to company policies when dealing with customers.
  • Built sustainable relationships with customers through open communication.
  • Identified potential opportunities to upsell products or services.
  • Provided accurate information about products and services.
  • Followed up on customer inquiries not immediately resolved.
  • Processed orders, forms, applications, and requests.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Called potential customers to assess business needs and present value propositions.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Generated quotes, processed payments and documented customer communications.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Posed as models for advertising, artistic creation and display of goods.
  • Replenished and arranged items to maintain appearance.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Reset store displays for special events and seasonal merchandise changes.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

CLEANER

ABU SERVICES
DUBIA, UAE
05.2003 - 02.2005
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Organized closets with hangers for guests' clothing items.
  • Ensured that all health standards were met during cleaning operations.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Emptied trash receptacles throughout the property.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Maintained and organized cleaning supplies stock.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Swept and damp-mopped private stairways and hallways.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Inspected furniture for damage or stains in between guest stays.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Provided assistance with laundry services when needed.

Education

High School Diploma -

ADDIS KETEMA
ADDIS ABABA
05-2000

Skills

  • Route Planning
  • Punctuality
  • Vehicle Maintenance
  • Situational Awareness
  • Customer Engagement
  • Wheelchair assistance
  • Upselling strategies
  • Strong Work Ethic
  • Professional Appearance
  • Building rapport
  • Check processing
  • Cash Handling
  • Merchandise Restocking
  • Customer Complaint Resolution
  • Customer Service
  • Payment Collection
  • Customer inquiries
  • Product Knowledge
  • Stain Removal
  • Guest Relations
  • Waste disposal
  • Communication
  • Restocking supplies
  • Laundry Management
  • Supply Inventory Management
  • Ergonomics and safety training
  • Exceptional time management
  • Exceptional communicator

Timeline

Uber Partner

UBER
09.2023 - Current

GOODWILL

CUSTOMER SERVICE CASHIER
04.2016 - 05.2021

Customer Service Sales Representative

MONTANA SERVICES
04.2005 - 03.2012

CLEANER

ABU SERVICES
05.2003 - 02.2005

High School Diploma -

ADDIS KETEMA

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TIGIST JACKSON