Tigist Welde
Rockville MD
Summary
Compassionate Patient care Technician with 2 years of experince in providing quality support to patients. Skilled in monitoring vital signs, assisting with daily activities, and fostering a safe, supportive environment. Strong communicator and team player, eager to advance in nursing to enhance patient care and outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dialysis Patient Care Technician
Davita Kidney Care
06.2023 - Current
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Customer Service Representative
Starbucks, Barista
07.2019 - 08.2023
- Prepared and served hot or cold beverages including teas and espresso-based drinks by using espresso machine, French press, drip coffee as well as cold brew coffee preparation methods
- Assist customers in choosing right beans and roasts for their taste
- Resolve customer problems and complaints by clarifying issue, explaining best solution, and following up with cases.
Customer Service Representative
Bens Chili Bowl
03.2017 - 07.2023
- Take customer orders and process payment
- Manages online orders
- Prepare customer food
- Keep food service areas clean
Customer Service Representative
Bethel Stationary
09.2014 - 12.2015
- Assisted customers with queries, complaints, and product issues via telephones
- Processed returns, refunds, and replacement as necessary to help customers’ issues.
Education
Associate of Science - Nursing
Montgomery College
06-2027
Skills
- Direct Patient Care
- Measuring vital signs, HIPAA, Biohazardous waste disposal and Infection control standards
- Great at multitasking and time management
- Basic knowledge of HTML
- Great communication, Organizational skills, and teamwork
- Computer skills (Microsoft Office, Spreadsheets, Collaboration tools)
- Provided best customer service, can work on PC or Mac computers (Microsoft Office, Spreadsheets, Collaboration tools), Can use and work on Apps, Great with math, Bilingual, Reliable, Great working with team, Quick learner, Flexible, Great listener
Certification
- Phlebotomy, Alison/ online- February 2023
- Introduction To Front End Development, Coursera/ online August 2022
- Basic Life Support (BSL), American Heart Association, July 2023
Timeline
Dialysis Patient Care Technician
Davita Kidney Care
06.2023 - Current
Customer Service Representative
Starbucks, Barista
07.2019 - 08.2023
Customer Service Representative
Bens Chili Bowl
03.2017 - 07.2023
Customer Service Representative
Bethel Stationary
09.2014 - 12.2015
Associate of Science - Nursing
Montgomery College