Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tigran Agesian

Van Nuys,CA

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

12
12
years of professional experience

Work History

Sales Representative

Imperial Exotic Motors
Hamilton, OH
11.2022 - 01.2025
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Negotiated prices and contracts with customers for a mutually beneficial deal.
  • Provided advice on financing terms, warranties and insurance coverage options.
  • Performed routine maintenance tasks such as checking tire pressure, oil levels and fluid levels on customer vehicles prior to delivery.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Demonstrated features and benefits of vehicles to potential buyers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

HVAC Assistant

American Reliable Services
Los Angeles, CA
06.2020 - 09.2022
  • Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
  • Installed insulation materials around pipes, ducts and other components of the HVAC system.
  • Installed or replaced machinery, equipment and components.
  • Worked closely with technicians in order to complete assigned tasks efficiently.
  • Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
  • Assisted in installing, repairing and maintaining HVAC systems.
  • Cleaned evaporator coils, condenser coils and filters of the HVAC system.

Transportation Dispatcher

Kemper Shuttle Services
Blue Ash, Ohio
03.2018 - 04.2020
  • Provided support to drivers in regards to directions, paperwork.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.

Dispatcher

Hi Trans LLC
Springdale, OH
07.2015 - 07.2017
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Negotiated rates with third-party carriers for outsourced transportation needs.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
  • Assigned loads to drivers based on customer requirements and availability.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.

Parts Coordinator/Delivery Driver

NAPA Auto Parts - Genuine Parts
Fairfield, OH
06.2013 - 03.2015
  • Conducted regular audits of parts inventory to ensure accuracy.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Received, examined and reshelved returned parts.
  • Transported and safely delivered items to prevent damage or loss.

Education

High School Diploma -

Lakota West Highschool
West Chester

Skills

  • Inventory management
  • Customer service
  • Logistics coordination
  • Upselling techniques
  • Time management
  • Warehouse organization
  • Inventory restocking
  • Sales negotiation
  • Negotiation tactics
  • Financing Knowledge
  • Problem solving
  • Team Player
  • Route planning
  • Dispatch of drivers
  • Dispatch software
  • Communication management
  • Delivery scheduling
  • Fleet operations

Languages

English
Native/ Bilingual
Armenian
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative

Imperial Exotic Motors
11.2022 - 01.2025

HVAC Assistant

American Reliable Services
06.2020 - 09.2022

Transportation Dispatcher

Kemper Shuttle Services
03.2018 - 04.2020

Dispatcher

Hi Trans LLC
07.2015 - 07.2017

Parts Coordinator/Delivery Driver

NAPA Auto Parts - Genuine Parts
06.2013 - 03.2015

High School Diploma -

Lakota West Highschool

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