Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tigran Laloyan

Panorama City,CA

Summary

Accomplished Desktop Support Technician with over 3 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.

Overview

11
11
years of professional experience

Work History

Service Support Administrator

Ninjio
Westlake Village, CA
11.2022 - Current
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Profficient in troubleshooting client issues and resolving them in a timely manner.

Office Manager

Pedorthic Laboratory Specialties
Canoga Park, CA
08.2019 - 11.2022
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Directed and oversaw office personnel activities.
  • Planned for major business changes, including system conversions and office moves.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.

Desktop Support Technician

Pedorthic Laboratory Specialties
Canoga Park, CA
01.2016 - 08.2019
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Oversaw daily performance of computer use and maintenance.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Troubleshot desktop and notebook issues with clients and PLS employees.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.

Customer Service Associate

Pedorthic Laboratory Specialties
Canoga Park, CA
01.2014 - 01.2016
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Reviewed account and service histories to identify trends and issues.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Education

Diploma - Computer Systems Technician

UEI College
Encino, CA
05.2012

High School Diploma -

Highland High School
Palmdale, CA
07.2011

Skills

  • Experienced user in both Windows and MacOs
  • File Extensions for both Windows/Mac
  • Installing/Uninstalling apps
  • Antivirus/Malware Blocker
  • Can install/reinstall Operating Systems and Add/Remove Partitions
  • Familiar with CMD/Terminal
  • Troubler-shooter (Hardware and Software)
  • Diagnosing/Solving Problems on Windows/Mac
  • Make Computers run faster/Cleaning up PC
  • Fixing any connection issues
  • Clearing up Disk Space
  • Experienced with various apps
  • Cloud Storage (iCloud, OneDrive, Google Drive)
  • Connectwise Experience
  • Customer relations
  • Data entry
  • Network security measures
  • Help desk assistance
  • System upgrades
  • Quality assurance controls
  • Troubleshooting and analysis
  • Preventive maintenance
  • Client relationship management
  • MS Office proficiency
  • Inbound and Outbound Calling
  • Problem Resolution
  • Software troubleshooting
  • Adaptive team player
  • Conflict mediation

Accomplishments

  • Selected as "Employee of the Month" award in August 2021 for Outstanding work ethic and Commitment to the company.
  • Improved department efficiency 50% through implementation of strategic workflow and process improvements.
  • Consistently maintained high customer satisfaction ratings.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.

Timeline

Service Support Administrator

Ninjio
11.2022 - Current

Office Manager

Pedorthic Laboratory Specialties
08.2019 - 11.2022

Desktop Support Technician

Pedorthic Laboratory Specialties
01.2016 - 08.2019

Customer Service Associate

Pedorthic Laboratory Specialties
01.2014 - 01.2016

Diploma - Computer Systems Technician

UEI College

High School Diploma -

Highland High School

Similar Profiles

CREATE PROFILE
Tigran Laloyan