Tigris Hobbs
Schenectady,NY
Summary
Detail-oriented operations and support professional with experience in behavioral health and high-volume communication. Resolves complex issues and identifies workflow patterns while supporting clinicians, patients, and users through clear communication. Demonstrates strong judgment and effective problem-solving skills to manage substantial workloads in remote environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
Homes by Harline
Schenectady, New York
09.2025 - Current
- Acted as the primary liaison for over 600 tenants, addressing inquiries, resolving concerns, and maintaining high satisfaction through clear, efficient communication.
- Coordinated directly with property owners, delivering updates, resolving escalated issues, and ensuring transparency in all management processes.
- Oversaw maintenance ticket workflows from submission to completion, coordinating vendors and ensuring timely responses for quality service delivery.
- Managed multiple listing platforms for leasing, enhancing visibility through accurate postings and timely updates across digital channels.
- Managed advertising and built relationships to enhance tenant engagement and drive leasing success.
- Supported leasing agents with scheduling, documentation, communication, and problem‑solving needs.
- Provided technical support within the office, resolving system issues and maintaining smooth daily operations.
Practice Manager
Albany Mental Health Associates
Albany, NY
03.2020 - 08.2025
- Oversaw daily office operations, ensuring smooth workflow, efficient scheduling, and consistent support for clinicians and behavioral‑health patients.
- Managed front-end patient concerns, ensuring timely session scheduling and effective calendar coordination through clear communication and empathy.
- Handled billing and insurance processes with accuracy, providing patient education and troubleshooting to facilitate understanding and compliance.
- Provided resources and de‑escalated distressed patients during emotionally heightened situations, ensuring safety and appropriate follow-through.
- Supported clinician hiring processes, including candidate screening, onboarding coordination, and communication with leadership.
- Assisted clinicians with administrative needs and workflow guidance, streamlining problem-solving to enhance operational effectiveness.
- Troubleshot technical issues across multiple systems, maintaining platform functionality and minimizing disruptions for staff and clients.
Systems Operations Specialist
State of New York
Riverview, NY
03.2014 - 07.2020
- Oversaw batch jobs, system queues, and automated processes to ensure stable, uninterrupted platform performance.
- Operated enterprise-level systems and peripheral equipment, ensuring minimal downtime and seamless support for high-volume daily activity.
- Performed system restarts, log reviews, hardware checks, and daily NYS‑compliant operational tasks with accuracy and consistency.
- Detected system errors, job failures, and performance irregularities, escalating complex cases with thorough documentation to ensure timely resolution.
- Resolved workstation issues, access problems, and account resets across multiple platforms to maintain smooth user and staff operations.
- Collaborated with technical staff, supervisors, and end‑users to resolve issues, clarify processes, and maintain transparent workflow updates.
- Identified recurring system patterns and contributed to process adjustments that enhanced system stability and reduced failure occurrences.
- Followed strict procedural guidelines, ensuring all operational tasks were executed according to state and organizational standards.
Education
Associate of Applied Science - Information Technology
Bryan And Stratton Business Institute
Albany, NY04-2002
Skills
- High-Volume Ticket Management
- Technical Troubleshooting
- Complex Issue Resolution
- Multi-System Navigation
- Platform Support
- Process Improvement
- Attention to Detail
- Clear Written Communication
- Cross‑Functional Collaboration
- Trend Identification
- Adaptability
- Remote Work Independence
- Empathy & De-escalation
- Customer/Provider Support
Timeline
Operations Manager
Homes by Harline
09.2025 - Current
Practice Manager
Albany Mental Health Associates
03.2020 - 08.2025
Systems Operations Specialist
State of New York
03.2014 - 07.2020
Associate of Applied Science - Information Technology
Bryan And Stratton Business Institute