TIHALLEM CARVALHO LIMA
CORAL SPRINGS,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Outstanding skills in complex problem-solving and conflict resolution. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BAR SERVER
Celebrity Cruises
11.2020 - 05.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers in a friendly and professional manner.
- Assisted with setting up bar area prior to opening shift.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provides excellent customer service.
Exchange Operator
Global Exchange
09.2016 - 02.2017
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Executed trades based on technical analysis of price charts and indicators.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built positive and productive customer connections to drive consistent sales.
Administrative Assistant
Darva Offshore
03.2014 - 09.2015
- Quotations, contacting suppliers, budgets, keeping the environment organized, keeping updated spreadsheets in general.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Receptionist and Administrative Assistant
MD Multi Marcas LTDA
02.2012 - 01.2014
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Associate of Science - Administrative Assistant Certificate
SENAC NITERÓI-RJ - BRAZIL
Some College (No Degree) - Microsoft Office (word, Excel And PW) Certif.
Microlins
Portuguese, English And Spanish -
Ccaa
Associate of Arts - Sound Technology And Equipment.
IATEC-INSTITUTE OF ARTS AND TECHN. IN COMMUNATION
Child Caregiver Course.
Prime Course.
Bachelor of Science - Bachelor's Degree (Portuguese/English) Pendent.
Estácio De Sá
Skills
- Document Control
- Filing
- Spreadsheet Management
- Report Writing
- Office Administration
- Calendar Management
- Database Management
- Customer Service
- Inventory Control
- Administrative Support
- Office Organization
- Guest Relations
- Administrative Skills
- Oral and writing communication
Qualifications And Activities
- Public and telephone service
- Shopping routines
- Archive documents
- Typing
- Registration and Scheduling
- Word, Excel, Outlook, PowerPoint, internet
Formation
ENGLISH, ESTÁCIO DE SÁ, University
Personal Information
- Date of Birth: 03/09/90
- Nationality: Brazilian
Languages
Portuguese
Native/ Bilingual
English
Professional
Spanish
Professional
Certification
- Administrative Assistant certification.
- Sound Technician certification.
- child caregiver certification
Timeline
BAR SERVER
Celebrity Cruises
11.2020 - 05.2023
Exchange Operator
Global Exchange
09.2016 - 02.2017
Administrative Assistant
Darva Offshore
03.2014 - 09.2015
Receptionist and Administrative Assistant
MD Multi Marcas LTDA
02.2012 - 01.2014
Associate of Science - Administrative Assistant Certificate
SENAC NITERÓI-RJ - BRAZIL
Some College (No Degree) - Microsoft Office (word, Excel And PW) Certif.
Microlins
Portuguese, English And Spanish -
Ccaa
Associate of Arts - Sound Technology And Equipment.
IATEC-INSTITUTE OF ARTS AND TECHN. IN COMMUNATION
Child Caregiver Course.
Prime Course.
Bachelor of Science - Bachelor's Degree (Portuguese/English) Pendent.
Estácio De Sá
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