Tihesha Tolbert
Tampa
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
5
5
years of professional experience
Work History
SPECIMEN TECHNICIAN II
Quest Diagnostics
Tampa
01.2024 - Current
- Perform data entry and presort, pickup, and deliver processed specimens to the laboratory.
- Conduct centrifugation and aliquoting of biological specimens to ensure accurate and efficient sample processing for diagnostic testing and various analysis.
- Identify problems and in some cases and resolve issues with specimen types such as missing information.
CUSTOMER SERVICE REPRESENTATIVE
ID.Me
Tampa
12.2022 - 12.2023
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
- Entered customer account data and communicated in a clear and concise manner.
Claims Representative
Acrisure
Tampa
04.2021 - 12.2023
- Communicated with clients to gather necessary details for claim resolution.
- Educated clients on claim procedures and policy coverage options effectively.
- Resolved client inquiries regarding claim status and provided timely updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Collaborated with insurance adjusters to evaluate claims and determine validity.
Education
ASSOCIATE OF SCIENCE DEGREE - HEALTH SCIENCES - MEDICAL ADMINISTRATIVE ASSISTANT
Ultimate Medical Academy
Tampa, FL04.2025
HIPAA ESSENTIALS FOR HEALTHCARE PROFESSIONALS CERTIFICATE -
Ultimate Medical Academy
04.2025
Skills
- Data entry
- Patient confidentiality
- Problem resolution
- Customer service
- Attention to detail
Timeline
SPECIMEN TECHNICIAN II
Quest Diagnostics
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
ID.Me
12.2022 - 12.2023
Claims Representative
Acrisure
04.2021 - 12.2023
ASSOCIATE OF SCIENCE DEGREE - HEALTH SCIENCES - MEDICAL ADMINISTRATIVE ASSISTANT
Ultimate Medical Academy
HIPAA ESSENTIALS FOR HEALTHCARE PROFESSIONALS CERTIFICATE -
Ultimate Medical Academy