TIHESHIA PULLINS
Brentwood,TN
Summary
Achievement-oriented professional with extensive experience in compliance management, operations management, and strategic planning. Value-centric leader who thrives in fast-paced environments and a proven track record of managing multiple tasks while leading teams and supporting an organization's overall success. Formally recognized for team building and adaptive management style and coaching skills. Professional with experience in developing a company's quality strategy, procedures, and processes. Communication, problem-solving, and conflict management are all top-notch skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
CoreCivic
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new/ current employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
Quality Assurance Manager
CoreCivic
02.2022 - 03.2023
- Establish and track goals and objectives of Quality Department
- Convey company goals to all employees, implement, and lead execution of each goal
- Liaise with customer to identify any areas of concern
- Coordinates with management staff to implement root cause analysis recommendations and create effective corrective action plans
- Ensure that all legal requirements (local, state, federal) are met
- Maintain adherence to all applicable policies and procedures
- Specialize in accreditation standards compliance
- Utilize coaching tools and techniques to assist managers and team members improve their performance
- Participate in recruiting, interviewing, and hiring events
- Instruct and orientate new employees
- Ensure compliance of all safety and sanitation requirements.
- Performed root cause analysis to identify and resolve quality issues and defects
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards
Chief of Security (Interim)
CoreCivic
12.2021 - 02.2022
- Developed team communications and information for facility operations meeting
- Solved security issues effectively and developed process to prevent reoccurrence
- Conducted security audits to identify any opportunities for improvement
- Conducted security audits to identify any opportunities for improvement
- Conducted risk analysis to determine best security countermeasures
- Collaborated with contract partners to meet their needs and deliver sustainable services to ensured continued partnerships
- Established operational changes that resulted in cost savings
- Collaborated with contract partners to meet their needs and deliver sustainable services to ensured continued partnerships
Quality Assurance Manager
CoreCivic
09.2018 - 02.2022
- Establish and track the goals and objectives of the Quality Department
- Convey company goals to all employees, implement, and lead the execution of each goal
- Liaise with customer to identify any areas of concern
- Coordinates with management staff to implement root cause analysis recommendations and create effective corrective action plans
- Ensure that all legal requirements (local, state, federal) are met
- Maintain adherence to all applicable policies and procedures
- Specialize in accreditation standards compliance
- Utilize coaching tools and techniques to assist managers and team members improve their performance
- Participate in recruiting, interviewing, and hiring events
- Instruct and orientate new employees
- Ensure compliance of all safety and sanitation requirements.
- Performed root cause analysis to identify and resolve quality issues and defects
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards
- Created and maintained quality management systems to align with industry standards
Unit Manager
CoreCivic
03.2017 - 09.2018
- Directly supervise staff assigned to the unit in the performance of their duties and evaluate as prescribed by facility and corporate policy
- This includes training new employees, listening to complaints and effectively resolving disputes or problems, taking corrective or disciplinary action, developing work schedules for subordinates, monitoring post assignments, approving leave requests, and preparing inmate work assignments
- Participate in recruiting, hiring, and orientating assigned staff
- Communicate responsibilities, authorities, and accountability to all direct subordinates so that they are defined and understood
- Complete written evaluation on all staff under direct supervision, review and approve staff evaluations completed by subordinate managers or supervisors in accordance with corporate guidelines.
Captain
Corecivic
07.2016 - 03.2017
- Plans, directs, and administers overall security operation of a correctional facility, supervises and directs work of subordinate staff
- Issues directives, memos, and other information to subordinate personnel, makes frequent inspections of all units to evaluate efficiency and operations, and conducts regular staff meeting to review security operations, discuss security matters
- Served as Incident Commander during emergency situations, managing all aspects of all emergency incident to include assigning responsibilities and liaising with executive level.
- Served as Chief of Security in their absence
- Supervise activities such as searches, shakedowns, riot control, and institutional tours
- Maintains cooperative working relationships with other law enforcement agencies, ensures compliance by contractual agencies with departmental rules and regulations
Captain
CoreCivic
01.2014 - 07.2016
- Plans, directs, and administers overall security operation of a correctional facility, supervises and directs work of subordinate staff
- Issues directives, memos, and other information to subordinate personnel, makes frequent inspections of all units to evaluate efficiency and operations, and conducts regular staff meeting to review security operations, discuss security matters
- Served as Incident Commander during emergency situations, managing all aspects of all incident to include assigning responsibilities and liaising with executive level.
- Served as Chief of Security in their absence
- Supervise activities such as searches, shakedowns, riot control, and institutional tours
- Maintains cooperative working relationships with other law enforcement agencies, ensures compliance by contractual agencies with departmental rules and regulations
Training Manager (Interim)
CoreCivic
08.2013 - 01.2014
- Provided staff training during demonstrations, meetings, conferences, and workshops
- Oversaw field training operations to improve participants' abilities to perform duties
- Instructed new hires how to participate in cross-training exercises with more experienced employee
- Coordinated and prioritized required training courses for orientation training and in- service training assessment.
- Upper management was informed of all levels and made recommendations for improvements
- Led new hire orientation sessions and coordinated on the job training
- Led training and development programs for managers and supervisors
- Developed and implemented comprehensive training program to increase employee productivity and morale
Recreation Supervisor
CoreCivic
07.2010 - 01.2014
- Plan and coordinate daily activities and special events
- Enforce rules and regulations of recreation dept
- To maintain discipline and ensure safety
- Confer with management to discuss and resolve inmate complaints
- Schedule and ensure equipment was serviced, repaired, and/or replaced as needed.
Recreation Supervisor
CoreCivic
09.2009 - 07.2010
- Supervise recreation staff in the performance of their duties and evaluate as prescribed by facility and corporate policy to include training new employees, evaluating performance and preparing written performance
- Manage daily operations of the recreation dept.
- Plan and coordinate daily activities and special events
- Enforce rules and regulations of recreation dept.
- To maintain discipline and ensure safety
- Confer with management to discuss and resolve inmate complaints
- Schedule and ensure equipment was serviced, repaired, and/or replaced as needed.
Visitation Supervisor
CoreCivic
03.2004 - 09.2009
- Accurately process into family visiting area all visitors, inmates, and their personal property
- Immediately notify Shift Supervisor and Duty Warden of any issue which could causing family visits to be denied
- Conduct thorough searches of all visitors and inmates in accordance with established search procedures immediately notify Shift Supervisor of any issue during visitation to include termination of visitation rights.
Education
Associate of Arts - Business Administration And Management
Indiana Wesleyan University
Marion, INSkills
- Workflow Optimization
- Customer Relations Liaison
- Program Administration
- Data Analysis
- Performance Monitoring
- Performance Reporting
- Incidents Management
- Contract Management
- Process Improvement
- Organizational Management
Accomplishments
- Achieved national accreditation through effectively training in data collection, storage, monitoring.
- Documented and resolved customer identified deficiency which led to improved customer relations
- Supervised team of approximately 30 or more staff members.
Certification
- CCA/ Master Key Leadership 200
- Public Information Officer
- Ethics Liaison Officer
- American Correctional Association (ACA) Certified Correctional Supervisor (CCS)
- American Heart Association (AHA) Certified CPR and First Aid Instructor
- Florida Department of Law Enforcement (FDLE) Certified Correctional Officer
Operating Systems
- Compliance Bridge
- Talent Central
Timeline
Operations Manager
CoreCivic
03.2023 - Current
Quality Assurance Manager
CoreCivic
02.2022 - 03.2023
Chief of Security (Interim)
CoreCivic
12.2021 - 02.2022
Quality Assurance Manager
CoreCivic
09.2018 - 02.2022
Unit Manager
CoreCivic
03.2017 - 09.2018
Captain
Corecivic
07.2016 - 03.2017
Captain
CoreCivic
01.2014 - 07.2016
Training Manager (Interim)
CoreCivic
08.2013 - 01.2014
Recreation Supervisor
CoreCivic
07.2010 - 01.2014
Recreation Supervisor
CoreCivic
09.2009 - 07.2010
Visitation Supervisor
CoreCivic
03.2004 - 09.2009
Associate of Arts - Business Administration And Management
Indiana Wesleyan University
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