Tija Terrell
Fredericksburg,VA
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, I excelled at Grace Health Services by optimizing scheduling systems and enhancing patient care quality. Leveraging skills in schedule management and effective communication, I improved operational efficiency and fostered collaborative relationships, demonstrating a profound impact on both staff coordination and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Grace Health Services
03.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Schedule mental health patients for providers in office, and assisted living facilities.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Certified Nursing Assistant
Forest Hill Health And Rehabilitation
02.2021 - 03.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Medical Receptionist
Saber Healthcare
06.2017 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medication Technician
Rappahannock Area Community Service Board
10.2014 - 04.2017
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reviewed patient progress to document effects of any prescribed medication.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2022
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Teamwork and Collaboration
- Time management skills
- Attention to Detail
- Schedule Management
- Critical Thinking
- Scheduling proficiency
- Office Administration
- Deadline-oriented
- Scheduling
- Telephone Etiquette
- Task Delegation
- Administrative duties
- Patient Scheduling
- Documentation And Reporting
Timeline
Scheduling Coordinator
Grace Health Services
03.2022 - Current
Certified Nursing Assistant
Forest Hill Health And Rehabilitation
02.2021 - 03.2022
Medical Receptionist
Saber Healthcare
06.2017 - 08.2021
Medication Technician
Rappahannock Area Community Service Board
10.2014 - 04.2017
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
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