Tija Vinje
Burnsville,MN
Summary
Experienced manager with a proven track record of team leadership, strategic planning, and organizational skills. Equipped with the ability to empower employees to handle daily functions independently and effectively meet customer needs. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Manager
Princess and Diva Spa Fun Shop
2022.02 - Current
- Lead by example by maintaining high standards of customer service
- Work the floor and front desk
- Plan and facilitate all team meetings
- Support Spa and team in areas they need assistance
- Knowable on a POS system
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responsible for upholding cleanliness of the spa
- Responsible for making employee work schedules and sending it out in a timely manner
- Perform Spa services in a timely manner.
- Ensure service provider schedules are maximized at all times
- Manage day to day operations including opening and closing duties.
Wax specialist
European wax center
2021.06 - 2022.02
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
Hairstylist
Fantastic Sams
2020.08 - 2022.02
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Gate Agent
Delta Global Service
2019.10 - 2020.08
- Initiated and managed the boarding process, including operating the jet way
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Ensuring consumers have proper documentation for traveling
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Assisted passengers with questions, concerns and rebooking.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Hairstylist
Instyle Salon
2019.11 - 2020.06
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Receptionist
Merrills Hair Design
2019.05 - 2019.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hairstylist
Ulta Beauty salon
2018.06 - 2019.03
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Operation Call Center
ABM Parking Services
2018.02 - 2018.10
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Assisted customers by answering questions and responding to inquiries.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
Cashier
ABM Parking Service
2005.08 - 2018.10
- Greeted customers entering parking ramp and responded promptly to customer needs.
- Hands-on experience in accepting payments from customers and giving change and receipts
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Proven records of using the right process for cash payments
- Thorough understanding of counting the money in the beginning and end of shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Monthly processing
ABM Parking Service
2017.01 - 2018.01
- Registered Monthly parking pass applications
- Post payments to the correct account
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Customer Service Representative
ABM Parking Service
2012.01 - 2017.01
- Assist Customers with any information on parking and monthly rates.
- Assist customers with bike locker rentals
- Answer telephone inquiries from customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
PCA
Summit Healthcare
2011.01 - 2013.01
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Supervisor/Attendant
ABM Parking Service
2008.01 - 2012.01
- Greeted customers entering/existing parking ramp and responded promptly to customer needs.
- Hands-on experience in accepting payments from customers and giving change and receipts
- Operated cash register for cashand credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitoring and manipulating high traffic areas with software designed to track and direct incoming traffic to desired areas
- Maintaining and directing personnel on site to achieve desired results and assist customers when needed
- Assist customers at entrances and exits
- Fix entrances/exit ticket Column, and pay stations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Licensing Certificate - Cosmetology
PCI Academy
Plymouth, MN12.2018
Washburn High Schools
05.2006
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Staff Training and Development
Policy Implementation
Schedule Preparation
Expectation setting
Teamwork and Collaboration
Customer Service
Computer Skills
References
- Ahmed Adow, 612-607-9520
- Angie Wesp, 612-226-1979
- Katie Schuster, 612-236-3447
Timeline
Manager
Princess and Diva Spa Fun Shop
2022.02 - Current
Wax specialist
European wax center
2021.06 - 2022.02
Hairstylist
Fantastic Sams
2020.08 - 2022.02
Hairstylist
Instyle Salon
2019.11 - 2020.06
Gate Agent
Delta Global Service
2019.10 - 2020.08
Receptionist
Merrills Hair Design
2019.05 - 2019.10
Hairstylist
Ulta Beauty salon
2018.06 - 2019.03
Operation Call Center
ABM Parking Services
2018.02 - 2018.10
Monthly processing
ABM Parking Service
2017.01 - 2018.01
Customer Service Representative
ABM Parking Service
2012.01 - 2017.01
PCA
Summit Healthcare
2011.01 - 2013.01
Supervisor/Attendant
ABM Parking Service
2008.01 - 2012.01
Cashier
ABM Parking Service
2005.08 - 2018.10
Licensing Certificate - Cosmetology
PCI Academy
Washburn High Schools
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