Tija Vinje
Burnsville,MN
Summary
Experienced manager with a proven track record of team leadership, strategic planning, and organizational skills. Equipped with the ability to empower employees to handle daily functions independently and effectively meet customer needs. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Manager
Princess and Diva Spa Fun Shop
02.2022 - Current
- Lead by example by maintaining high standards of customer service
- Work the floor and front desk
- Plan and facilitate all team meetings
- Support Spa and team in areas they need assistance
- Knowable on a POS system
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responsible for upholding cleanliness of the spa
- Responsible for making employee work schedules and sending it out in a timely manner
- Perform Spa services in a timely manner.
- Ensure service provider schedules are maximized at all times
- Manage day to day operations including opening and closing duties.
Wax specialist
European wax center
06.2021 - 02.2022
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
Hairstylist
Fantastic Sams
08.2020 - 02.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Gate Agent
Delta Global Service
10.2019 - 08.2020
- Initiated and managed the boarding process, including operating the jet way
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Ensuring consumers have proper documentation for traveling
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Assisted passengers with questions, concerns and rebooking.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Hairstylist
Instyle Salon
11.2019 - 06.2020
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Receptionist
Merrills Hair Design
05.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hairstylist
Ulta Beauty salon
06.2018 - 03.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Operation Call Center
ABM Parking Services
02.2018 - 10.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Assisted customers by answering questions and responding to inquiries.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
Cashier
ABM Parking Service
08.2005 - 10.2018
- Greeted customers entering parking ramp and responded promptly to customer needs.
- Hands-on experience in accepting payments from customers and giving change and receipts
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Proven records of using the right process for cash payments
- Thorough understanding of counting the money in the beginning and end of shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Monthly processing
ABM Parking Service
01.2017 - 01.2018
- Registered Monthly parking pass applications
- Post payments to the correct account
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Customer Service Representative
ABM Parking Service
01.2012 - 01.2017
- Assist Customers with any information on parking and monthly rates.
- Assist customers with bike locker rentals
- Answer telephone inquiries from customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
PCA
Summit Healthcare
01.2011 - 01.2013
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Supervisor/Attendant
ABM Parking Service
01.2008 - 01.2012
- Greeted customers entering/existing parking ramp and responded promptly to customer needs.
- Hands-on experience in accepting payments from customers and giving change and receipts
- Operated cash register for cashand credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitoring and manipulating high traffic areas with software designed to track and direct incoming traffic to desired areas
- Maintaining and directing personnel on site to achieve desired results and assist customers when needed
- Assist customers at entrances and exits
- Fix entrances/exit ticket Column, and pay stations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Licensing Certificate - Cosmetology
PCI Academy
Plymouth, MN12.2018
Washburn High Schools
05.2006
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Staff Training and Development
Policy Implementation
Schedule Preparation
Expectation setting
Teamwork and Collaboration
Customer Service
Computer Skills
References
- Ahmed Adow, 612-607-9520
- Angie Wesp, 612-226-1979
- Katie Schuster, 612-236-3447
Timeline
Manager
Princess and Diva Spa Fun Shop
02.2022 - Current
Wax specialist
European wax center
06.2021 - 02.2022
Hairstylist
Fantastic Sams
08.2020 - 02.2022
Hairstylist
Instyle Salon
11.2019 - 06.2020
Gate Agent
Delta Global Service
10.2019 - 08.2020
Receptionist
Merrills Hair Design
05.2019 - 10.2019
Hairstylist
Ulta Beauty salon
06.2018 - 03.2019
Operation Call Center
ABM Parking Services
02.2018 - 10.2018
Monthly processing
ABM Parking Service
01.2017 - 01.2018
Customer Service Representative
ABM Parking Service
01.2012 - 01.2017
PCA
Summit Healthcare
01.2011 - 01.2013
Supervisor/Attendant
ABM Parking Service
01.2008 - 01.2012
Cashier
ABM Parking Service
08.2005 - 10.2018
Licensing Certificate - Cosmetology
PCI Academy
Washburn High Schools
Similar Profiles
Erica PearceErica Pearce
Dog Groomer at Diva dogs day spaDog Groomer at Diva dogs day spa
Joanna HernandezJoanna Hernandez
President at DIVA PARTY SPA LLC.President at DIVA PARTY SPA LLC.
Jordyn DobsonJordyn Dobson
Spa Hostess at Spa DivaSpa Hostess at Spa Diva