Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TiJah Jones

Dover,DE

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Driven Research Assistant experienced in conducting laboratory, library and field research. Skilled in working within collaborative environments to collect and evaluate research data for variety of projects. In process of completing degree in Engineering Physics. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

OTAC Inc, Hardee's
11.2023 - Current
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Undergraduate Research Assistant

Delaware State University
09.2022 - 05.2024
  • Streamlined data collection processes for improved accuracy and efficiency in research activities.
  • Maintained up-to-date records of research activities and results for future reference.
  • Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Assisted faculty members with research assignments on Theoretical Ion projects.
  • Applied critical thinking skills when troubleshooting issues encountered during experimentation or while interpreting results from any collected data sets.
  • Developed skills in various research methodologies, ensuring high-quality work across diverse projects.

Certified Swing Manager

McDonald's
04.2017 - 09.2023
  • Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
  • Built strong relationships with vendors, ensuring timely deliveries of quality products at competitive prices.
  • Collaborated with other managers on the implementation of company-wide operational improvements that enhanced overall efficiency across multiple locations.
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Bachelor of Science - Engineering Physics

Delaware State University
Dover, DE
05.2024

High School Diploma -

Polytech High School
Woodside, DE
06.2019

Skills

  • Active Listening
  • Interpersonal Skills
  • Delegating Work
  • Safety Management
  • Mentoring and Coaching
  • Shift Scheduling
  • Solutions Development
  • Production Error Correction
  • Inventory Management Software
  • Compliance understanding
  • Inventory Management
  • Conflict Resolution
  • Critical Thinking
  • Strategy Development
  • Punctual and Reliable
  • Equipment Maintenance
  • Hiring and Recruiting
  • Payment Processing
  • Hiring and Training
  • Cash Handling
  • Documentation And Reporting
  • Logistics Management

Certification

Serv Safe- September 2020-2025

Timeline

Shift Manager

OTAC Inc, Hardee's
11.2023 - Current

Undergraduate Research Assistant

Delaware State University
09.2022 - 05.2024

Certified Swing Manager

McDonald's
04.2017 - 09.2023

Bachelor of Science - Engineering Physics

Delaware State University

High School Diploma -

Polytech High School

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TiJah Jones