Self improvement, meditation, dance
TIJANA MILENKOVIC
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sustainable Fashion Stylist
Self
Encino, CA
07.2015 - Current
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Provided education and guidance to clients on fashion trends and styling techniques.
- Produced and updated detailed inventory reports to document all items in wardrobe.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Maintained complete documentation and records of all purchasing activities.
- Forecasted purchasing trends and improved merchandising strategies.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Researched and identified new suppliers and vendors.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Picked orders, scanned products and packed boxes.
- Processed and restocked returns.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Developed campaigns and specific marketing strategies for clients.
- Selected and set up appropriate props, backdrops, and lighting.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Leveraged camera gear and equipment to express creative vision.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Digitally edited photos to enhance appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Luxury Boutique Website Manager
Divine Boutique
06.2009 - 01.2013
- Of Resale and Consignment Online Shop
- Sourcing and buying quality products from companies and individuals
- Photographing products
- Listing/uploading products to the shop
- Marketing online, SEO and via social media
- Inventory management
- Shipping sold products
- Customer service
- Consigning items for clients
- Managing clients’ products
- Drafting and executing contracts
- Issuing timely payments for clients, Processing Orders – Pulling merchandise, charging, shipping and issuing refunds;
- Customer Service Management – Providing exceptional service and information and resolving issues for customers via telephone and e-mail and training other employees to do the same;
- Inventory Control – Daily monitoring of store inventory and updating the website inventory, pricing, promotions and sales accordingly;
- Marketing – Promoting the website via Google Ads, Facebook, Twitter and other social media;
- Upload of all new products and their descriptions, pricing, categories, etc to enhance presentation, sales and customers’ experience;
- Events organization and management;
- Other daily projects as assigned by the President and/or as they arise
- Proficiency in Volusion software.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Trained support staff in site implementation, updating and maintenance procedures.
- Developed performance metrics to benchmark websites.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Worked with art directors to create dynamic websites.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Coached interns and new employees to boost departmental efficiency.
- Suggested new technologies and tools for enhancing product value and increasing productivity.
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Provided computer programming subject matter expertise to project team members.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed materials to educate staff on proper inventory management techniques.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
- Developed and offered unique discount options to drive interest in new product lines.
Assistant to President
Ritmo Mundo Watches
12.2008 - 04.2009
- Acquiring new distributors and assisting existing ones with orders and purchases;
- Managing and executing all accounting procedures using QuickBooks software;
- Creating and maintaining marketing and advertising events/campaigns/websites;
- Organizing and coordinating travel, meetings and events;
- Answering all inbound calls and e-mails promptly and accurately;
- Managing all office procedures.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial, operational and human resources to optimize business performance.
Hostess
Gyu, Japanese Restaurant
Kaku
08.2008 - 04.2009
- Welcoming patrons with a professional and positive attitude;
- Planning and executing seating arrangement without utilizing a software;
- Insuring maximum occupancy while focusing on patron satisfaction;
- Driving sales by meeting and exceeding customer expectations;
- Encountering and handling numerous customers from a variety of backgrounds;
- Handling a heavy amount of incoming calls;
- Making, confirming and increasing the amount of reservations
- Mastering basic Japanese expressions to enhance customer experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Took initial drink orders and relayed information to wait or bar staff.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
Office Manager
Beach Cities Chiropractic
04.2008 - 12.2008
- Handling incoming phone calls with attention to customer service;
- Scheduling appointments using Eclipse software;
- Greeting and assisting clients and visitors;
- Driving patient interest and participation;
- Creating marketing opportunities and spreading awareness;
- Verifying insurance claims;
- Managing all office procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Provided comprehensive customer service to drive client satisfaction.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
Sales Associate
MNG by Mango
11.2007 - 04.2008
- Creating a positive and welcome environment;
- Building a clientele/sales;
- Customer service.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
Marketing Representative
New Avenue Marketing/Nike
02.2004 - 05.2006
- Identifying target market, and developing marketing strategy;
- Spreading awareness about products/events;
- Organization of events and trade shows;
- Generating interest in the products;
- Sales.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Collaborated with design team to create visuals for various marketing campaigns.
- Distributed advertising and marketing collateral to store locations.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Created and distributed surveys for data collection and analysis.
- Used various market research tools and techniques to gather, analyze and interpret data.
Education
Psychology and Marketing
Santa Monica College
Bachelor Of Arts - Anthropology
University of California Los Angeles
09.2006 - 01.2013
Skills
Computer Mac & PC/Internet/Research ProficiencyKnowledge of Quickbooks
Fabric sourcing understanding
Fabric sourcing understanding
Accessorizing
Luxury apparel
Relationship building
Client rapport building
On set styling
Boutique maintenance
Visual Merchandising
Employee hiring and retention
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sustainable Fashion Stylist
Self
07.2015 - Current
Luxury Boutique Website Manager
Divine Boutique
06.2009 - 01.2013
Assistant to President
Ritmo Mundo Watches
12.2008 - 04.2009
Hostess
Gyu, Japanese Restaurant
08.2008 - 04.2009
Office Manager
Beach Cities Chiropractic
04.2008 - 12.2008
Sales Associate
MNG by Mango
11.2007 - 04.2008
Bachelor Of Arts - Anthropology
University of California Los Angeles
09.2006 - 01.2013
Marketing Representative
New Avenue Marketing/Nike
02.2004 - 05.2006
Psychology and Marketing
Santa Monica College