Tijana Stojsin
Beograd
Summary
Hardworking and motivated professional with several years of experience. Balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Intern
Aiesec
Belgrade
03.2015 - 01.2017
- Intern in Aiesec student organization.
- Communicating with other interns from all around the world
- Making plans for projects
- Managing logistics
- Created content for website pages, blog posts, and other online platforms.
Manager
PIN doo
Belgrade
02.2017 - 01.2024
- Communicating with customers
- Day to day operations
- Resolving client issues
- Writing accounts and offers to clients
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Dispatch Assistant
Aion Consulting
Belgrade
02.2024 - Current
- Online job
- Communicating with carriers thru emails
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Education
BBA - Economics
Singidunum University
Belgrade04-2015
Skills
- Scheduling expertise
- Customer Relations
- Dispatch Coordination
- Customer Relationship Management
- Aljex software Proficiency
- Workforce Management
- Business Administration
- Team Leadership
Languages
Serbian
First Language
English
Advanced (C1)
C1
Greek
Beginner (A1)
A1
Timeline
Dispatch Assistant
Aion Consulting
02.2024 - Current
Manager
PIN doo
02.2017 - 01.2024
Intern
Aiesec
03.2015 - 01.2017
BBA - Economics
Singidunum University
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