Tijauna Meriwether
Atlanta,GA
Summary
Detail-oriented Client Relations Coordinator known for strong communication and conflict resolution skills. Experienced in collaborating with teams to streamline processes and improve customer service outcomes while addressing client needs effectively.
Overview
14
14
years of professional experience
Work History
Client Relation's & Resolution Specialist
Zelis Healthcare
Bedminster, New Jersey
04.2015 - 11.2025
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.
- Identified recurring client issues and recommended process improvements to enhance service delivery.
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
- Collaborated with internal departments to ensure seamless communication and resolution of customer inquiries.
- Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Collaborated with cross-functional teams to streamline resolution procedures and improve efficiency.
Client Relation's Coordinator
Zelis Healthcare
Bedminster, New Jersey
09.2013 - 04.2015
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed inquiries from clients and department team members to facilitate effective communication and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Prepared documentation and reports to manage customer data and support process-driven activities.
- Minimized customer escalations by engaging directly with clients.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options and addressing inquiries effectively.
- Coordinated client and employee training on company services and products to enhance understanding and usage.
Client & Member Support Representative
Zelis Healthcare
Bedminster, New Jersey
03.2012 - 09.2013
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer concerns by developing strategic solutions.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer questions about products and services.
- Consulted with customers regarding needs and addressed concerns to enhance overall experience.
- Enhanced member relationships by providing excellent service during each interaction.
- Supported sales team members to drive growth and development.
- Thoroughly maintained records of all interactions/transactions and inquiries.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA06-1992
University of West Georgia
Carrollton, Georgia, GASkills
- Client relationship management
- Customer service, support, and issue resolution
- CRM software
- Microsoft Office Suite
- HIPAA guidelines
- Account management
- Communication (written and verbal)
- Data entry and documentation
- Time management and multitasking
- Conflict resolution
- Cross-functional collaboration
- Process improvement
- In-bound and outbound calls
- Product knowledge
Timeline
Client Relation's & Resolution Specialist
Zelis Healthcare
04.2015 - 11.2025
Client Relation's Coordinator
Zelis Healthcare
09.2013 - 04.2015
Client & Member Support Representative
Zelis Healthcare
03.2012 - 09.2013
High School Diploma -
East Coweta High School
University of West Georgia