Cynthia Brooks
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Case Manager
Cardinal Health
01.2024 - Current
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided referrals to appropriate health care providers or other community resources.
- Compiled reports on cases and submitted them to supervisors as required.
Benefits Specialist
Humana
08.2023 - 10.2024
- Processed benefit enrollment forms, changes, and terminations.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Provided guidance on claims processing procedures to ensure timely payments.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Collections Agent
SourcePoint
10.2020 - 12.2022
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Assisted in the development of strategies to improve collections process efficiency.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Claims Analyst
Bank of America
12.2020 - 09.2022
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Analyzed claim data to identify trends and recommend process improvements.
- Investigated fraudulent claims by gathering evidence from various sources.
- Collaborated with legal team to resolve any disputes arising from denied or delayed payments.
Reorder Specialist
Continuum
09.2019 - 08.2020
- Reviewed patient profiles to identify potential drug-related problems such as allergies or possible adverse reactions.
- Educated patients about their medications including proper usage instructions.
- Resolved customer complaints regarding product quality or service issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Houston Community College
Houston, TXSkills
- Benefits Explanation
- Verbal and written communication
- Proficient in microsoft exel
- Data Collection
- Inbound and Outbound Calling
- Multi-Task Management
- Payment Processing
- Problem-solving abilities
- Active Listening
- Spreadsheets
Timeline
Case Manager
Cardinal Health
01.2024 - Current
Benefits Specialist
Humana
08.2023 - 10.2024
Claims Analyst
Bank of America
12.2020 - 09.2022
Collections Agent
SourcePoint
10.2020 - 12.2022
Reorder Specialist
Continuum
09.2019 - 08.2020
Houston Community College
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