Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIJERA ALEXANDER

Lancaster,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Aerotek
09.2021 - 04.2023
  • Transfer to Loan Officers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

VXI Global Solutions
08.2016 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

David Starr Jordon High School
Long Beach, CA
06.2010

Skills

  • Written and Oral Communications
  • Online Systems
  • Feedback Gathering
  • Microsoft Office
  • Corporate Policies and Procedures
  • High-Volume Environments
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Call Center Operations
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Aerotek
09.2021 - 04.2023

Customer Service Representative

VXI Global Solutions
08.2016 - 08.2021

High School Diploma -

David Starr Jordon High School
TIJERA ALEXANDER