Tijia Martin
Memphis,TN
Summary
Diligent Desired Position with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Support Solutions Of Mid-South
08.2024 - Current
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Direct Support Professional
St John Community Services
05.2022 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
Volunteers Of America
07.2023 - 12.2023
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
McDonald’s
11.2018 - 05.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Personal Assistant
First Choice
12.2021 - 04.2022
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Entrusted to handle confidential and sensitive situations in professional matter.
Mobile Expert
Metro by T-Mobile
07.2021 - 04.2022
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Education
KingsBury High School
Memphis Tn05.2019
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Direct Patient Care
- Health and safety requirements
- Transportation
- Appointment Scheduling
- Patient Care
- Social Skills Development
- Goal Setting
Timeline
Direct Support Professional
Support Solutions Of Mid-South
08.2024 - Current
Direct Support Professional
Volunteers Of America
07.2023 - 12.2023
Direct Support Professional
St John Community Services
05.2022 - 06.2024
Personal Assistant
First Choice
12.2021 - 04.2022
Mobile Expert
Metro by T-Mobile
07.2021 - 04.2022
Customer Service Representative
McDonald’s
11.2018 - 05.2022
KingsBury High School
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