Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tijiria Guilbeau

Franklin,LA

Summary

Dynamic and detail-oriented professional with experience as an Emergency Call Taker at Acadian Ambulance. Proven ability in call prioritization and complaint handling, enhancing response efficiency. BLS and CPR certified, with a strong focus on teamwork and stress tolerance, consistently achieving high customer satisfaction and operational excellence.

Overview

6
6
years of professional experience

Work History

Emergency Call Taker

Acadian Ambulance
Lafayette
08.2025 - Current
  • Received and prioritized emergency calls, ensuring accurate information capture.
  • Coordinated response efforts with field units to enhance dispatch efficiency.
  • Monitored and logged call details into computer-aided dispatch system.
  • Assisted in training new team members on protocols and procedures.

Customer Service Representative

Foundever
Remote
10.2023 - 04.2024
  • Delivered product information and troubleshooting assistance to enhance customer satisfaction.
  • Enhanced product knowledge among team members, leading to improved customer interactions.
  • Addressed complex issues and complaints with efficiency, ensuring high resolution rates.
  • Addressed customer inquiries via email, chat, and phone with promptness and professionalism.
  • Analyzed performance metrics to enhance response time and elevate customer satisfaction.

Cashier

Walmart
Baton Rouge
04.2020 - 10.2023
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with product inquiries and store navigation.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Trained new cashiers on operational procedures and customer service standards.

Education

High School Diploma -

Franklin Sr. High
Franklin, LA
05.2018

Skills

  • Call prioritization
  • Teamwork orientation
  • Stress tolerance
  • Complaint handling
  • BLS certified
  • CPR certified
  • EMD certified

Timeline

Emergency Call Taker

Acadian Ambulance
08.2025 - Current

Customer Service Representative

Foundever
10.2023 - 04.2024

Cashier

Walmart
04.2020 - 10.2023

High School Diploma -

Franklin Sr. High

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