Letice Evans
Customer Service Manager
Dallas,TX
Summary
Dynamic Customer Care Executive with a proven track record at the Federal Emergency Management Agency, excelling in customer support and problem-solving. Enhanced customer satisfaction through effective inquiry resolution and improved performance metrics. Well-organized and skilled in quality assurance, I consistently foster a positive environment that drives team productivity and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Federal Emergency Management Agency
01.2022 - 11.2023
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Warehouse Operations Associate
Amazon
02.2019 - 03.2020
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Maintained accurate inventory records, ensuring stock levels were up-to-date and available for order fulfillment.
Warehouse Operations Associate
Hilco
06.2017 - 01.2018
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Supported quality control measures by inspecting incoming shipments for damage or discrepancies before accepting them into inventory.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
Education
High School Diploma -
LV Lloyd Berkner High School
Dallas, TX06-2016
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Quality assurance
- Performance improvement
- Documentation and reporting
- Excellent problem-solving skills
Timeline
Customer Care Executive
Federal Emergency Management Agency
01.2022 - 11.2023
Warehouse Operations Associate
Amazon
02.2019 - 03.2020
Warehouse Operations Associate
Hilco
06.2017 - 01.2018
High School Diploma -
LV Lloyd Berkner High School
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